Customer Excellence & Digital Transformation Partner — Roche
- Location
- Sant Cugat del Vallès
- Contract
- full-time
- Posted
- 49 days ago
Role overview
At Roche you can show up as yourself, embraced for the unique qualities you bring.
Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come.
- At Roche you can show up as yourself, embraced for the unique qualities you bring.
- Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
- As a Customer Excellence & Digital Transformation Partner, you will play a key role within our Supply Chain organization, combining operational Customer Service responsibilities with a strong focus on digital transformation and process optimization.
- This is a hybrid position designed for someone who enjoys both hands-on operational work and contributing to a more automated, efficient, and customer-centric future.
Main responsibilities
- As a Customer Excellence & Digital Transformation Partner, you will play a key role within our Supply Chain organization, combining operational Customer Service responsibilities with a strong focus on digital transformation and process optimization.
- This is a hybrid position designed for someone who enjoys both hands-on operational work and contributing to a more automated, efficient, and customer-centric future.
- You will manage daily Order-to-Cash activities while also helping identify opportunities to simplify processes, improve customer interactions, and support the transition from manual operations to digital-first solutions. Key Responsibilities
- Manage customer end to end order flow: order management, invoicing, pricing discrepancies, operational incidents and collecting activities within SAP and Order-to-Cash workflows
- Coordinate with internal stakeholders across Supply Chain, Finance, Logistics, and Commercial teams to ensure smooth operations
- Identify repetitive manual activities and contribute ideas to improve efficiency through automation, digital tools, and AI solutions
- Support digital transformation initiatives by helping customers adopt online ordering, automated workflows, and more agile ways of working Who You Are
- Experience in Customer Service, Supply Chain, Billing, Order Management, or related operational environments
- Strong communication and stakeholder management skills with a customer-oriented mindset
- Analytical and proactive profile with interest in process improvement and operational excellence
Contacts
- Provide customer support through phone and email while ensuring high-quality service and timely issue resolution
Company and context
- This role offers the opportunity to develop both customer-facing and strategic skills while contributing to projects that improve efficiency, automation, and customer experience within a global healthcare organization. Who we are A healthier future drives us to innovate.
- Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come.
- Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products.
- We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
- Let’s build a healthier future, together.
- Roche is an Equal Opportunity Employer.
Additional details
- Join Roche, where every voice matters.
- You will manage daily Order-to-Cash activities while also helping identify opportunities to simplify processes, improve customer interactions, and support the transition from manual operations to digital-first solutions. Key Responsibilities
- Support digital transformation initiatives by helping customers adopt online ordering, automated workflows, and more agile ways of working
- Comfortable working in dynamic, fast-paced environments with an agile and collaborative mindset Technical & Digital Skills
- Understanding of Agile methodologies and continuous improvement practices Professional English
- This role offers the opportunity to develop both customer-facing and strategic skills while contributing to projects that improve efficiency, automation, and customer experience within a global healthcare organization. A healthier future drives us to innovate.
Notes and original content
- The Position
- You will manage daily Order-to-Cash activities while also helping identify opportunities to simplify processes, improve customer interactions, and support the transition from manual operations to digital-first solutions.
- Key Responsibilities
- Who You Are
- Comfortable working in dynamic, fast-paced environments with an agile and collaborative mindset
- Technical & Digital Skills
- Understanding of Agile methodologies and continuous improvement practices
- Fluent Spanish
- Professional English
- Catalan is a plus
Questions about this listing
What salary does Roche offer for this role?
Roche lists CHF 62'000 - 94'000 gross per year for this position in Sant Cugat del Vallès. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Roche offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Roche during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Basel?
EU/EFTA residents living in the border zone of the country adjoining Canton Basel can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Basel's cantonal migration office or with HR during the application.
How do I apply for this position at Roche?
Use the "Apply now" button on this page — it links directly to Roche's original listing at roche.wd3.myworkdayjobs.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
