Customer Advisor M-Infoline (Focus Telephony) — Migros-Genossenschafts-Bund
NewCHF 49'500 - 75'000
Migros-Genossenschafts-Bund · Zürich (ZH)
- Location
- Zürich
- Contract
- full-time
- Posted
- 4 days ago
SalaryCHF 49'500 - 75'000
Role overview
The M-Infoline is the central contact point for inquiries from Migros customers.
The top priority is customer satisfaction.
With our commitment to the highest quality and performance in customer care, the M-Infoline makes a significant contribution to the company's success.
- The M-Infoline is the central contact point for inquiries from Migros customers.
- The top priority is customer satisfaction.
- Competent and service-oriented handling of customer inquiries via telephone, as well as support in written customer communication (e.g., contact form, chat, WhatsApp) in German and French
- Recording, independently responding to, and finding solutions for customer concerns with specialized departments on various topics related to the Migros world
- Completed vocational training (EFZ): completed vocational training, commercial school, or high school diploma
- Work experience: in a call center or another service-oriented field
Main responsibilities
- Competent and service-oriented handling of customer inquiries via telephone, as well as support in written customer communication (e.g., contact form, chat, WhatsApp) in German and French
- Recording, independently responding to, and finding solutions for customer concerns with specialized departments on various topics related to the Migros world
- Close collaboration with the marketing department on product-specific topics Requirements
- Work experience: in a call center or another service-oriented field
- German (fluent) French (fluent): additional foreign language skills are an advantage
- Willingness to work on Saturdays (1–2 times per month)
- Excellent oral communication skills in German and French
- Independent and flexible working style with a passion for efficient work and competent solution finding
- Resilient and customer-oriented personality with a strong flair for communication What we offer
- Modern infrastructure: Diverse work zones and modern co-working spaces with advanced equipment
Key requirements
- Completed vocational training (EFZ): completed vocational training, commercial school, or high school diploma
- Work experience: in a call center or another service-oriented field
- German (fluent) French (fluent): additional foreign language skills are an advantage
- Willingness to work on Saturdays (1–2 times per month)
- Excellent oral communication skills in German and French
- Independent and flexible working style with a passion for efficient work and competent solution finding
- Resilient and customer-oriented personality with a strong flair for communication
Application process
- Application & Contact Bélise Useguwe Talent Acquisition Partner LinkedIn
- Recruitment process Submission of application For a complete application, we need your CV, certificates, and diplomas. A photo in the CV and a motivation letter are not necessary.
- We promote equal opportunities for all applicants.
- We have a standardized recruitment process.
- If this does not work for you, mention it in your application dossier.
- Preselection of applications We continuously review incoming applications, create a preselection, and release it to the responsible person for review.
- Response time: Up to three weeks Interview with HR & department The interview is conducted with the responsible HR person and/or department, either virtually or on-site.
- The main focus is to learn more about personal and professional competencies and to give both sides the opportunity to assess cultural fit within the company and team.
Contacts
- The decision on whether to proceed or be excluded from the recruitment process is communicated by phone or email.
- After agreement, the contract creation is initiated and sent for digital signature via email. Response time: Up to one week Workload: 017%
Additional details
- Close collaboration with the marketing department on product-specific topics
- Application & Contact Bélise Useguwe Talent Acquisition Partner
- Recruitment process Submission of application For a complete application, we need your CV, certificates, and diplomas. A photo in the CV and a motivation letter are not necessary.
- After agreement, the contract creation is initiated and sent for digital signature via email. Response time: Up to one week
Notes and original content
- Responsibilities
- Requirements
- What we offer
- Recruitment process Submission of application For a complete application, we need your CV, certificates, and diplomas.
- A photo in the CV and a motivation letter are not necessary.
- After agreement, the contract creation is initiated and sent for digital signature via email.
- Response time: Up to one week
- Workload: 017%
