We are seeking a highly skilled individual to expertly handle, process and/or forward client calls and partner enquiries, in German, French, Italian and English, on various topics related to cards payment, in accordance with our work instructions.
This position is part of our evening and weekend team, with working hours primarily outside standard office times.
Key responsibilities: • Answer incoming calls and handling inquiries from customers and business partners in German, French, Italian or English • Receive and process client complaints and issues related to credit, prepaid and debit cards • Ensure timely and satisfactory resolution of client concerns to enhance client satisfaction and loyalty • Ensure all customer interactions and processes comply with internal quality standards and legal regulations • Proactively find solutions for client complaints and escalating complex cases to the appropriate department • Identify sales opportunities (selling and upselling) during interactions with the customers What do we offer?
Key requirements
Commercial or tourism background
Experience in customer service
Good knowledge of Office package/ PC use
Good communication skills
Languages: Italian, German/Swiss German, French and English
Considering the Customer Advisor 40% position at Cornèr Banca in Wallisellen (Zurigo) on a full-time contract?
This position requires a G Permit (annual renewal) and triggers wage-withholding by the employer Cornèr Banca. In the Canton of Zurigo the rate depends on bracket, marital status and dependants; the 2024 New Agreement adds an Italian side tax.
Swiss social contributions include AVS (5.3%), unemployment insurance (1.1%) and LPP (occupational pension). Use our free tax simulator to estimate the net salary for Customer Advisor 40% in sales and compare the cost of living between Switzerland and Italy.
Frequently asked questions
What does a Customer Advisor 40% at Cornèr Banca earn net in Wallisellen?
For Customer Advisor 40% at Cornèr Banca the net depends on gross, Zurigo withholding (2-15%), AVS/LPP and family deductions. Contract: full-time. Our simulator gives a personalised estimate.
How does LAMal work when applying to Customer Advisor 40% at Cornèr Banca?
Before signing with Cornèr Banca, note that LAMal is mandatory within 3 months since 2024. The average premium in Zurigo depends on the model. See our LAMal comparator.
