Customer Advisor 100% Team Zurich — Cornèr Banca
- Location
- Wallisellen
- Contract
- Full-time
- Posted
- 8 days ago
Full description
We are seeking a highly skilled individual to expertly handle, process and/or forward client calls and partner enquiries, in German, French, Italian and English, on various topics related to cards payment, in accordance with our work instructions.
Key responsibilities
- Answer incoming calls and handling inquiries from customers and business partners in German, French, Italian and English
- Receive and process client complaints and issues related to credit, prepaid and debit cards
- Ensure timely and satisfactory resolution of client concerns to enhance client satisfaction and loyalty
- Ensure all customer interactions and processes comply with internal quality standards and legal regulations
- Proactively find solutions for client complaints and escalating complex cases to the appropriate department
- Identify sales opportunities (selling and upselling) during interactions with the customers
What do we offer?
- Flexibility in working from home and the management of working hours in order to guarantee a healthy work-life balance
- Numerous benefits and incentives
- Well-being, motivational and team-building activities
For the job opening, we are looking for candidates who meet the following requirements:
- Commercial or tourism background
- Experience in customer service
- Good knowledge of Office package/ PC use
- Good communication skills
- Languages: Italian, German/Swiss German, French and English
- As the first point of contact with customers, the following soft skills are needed: courtesy, empathy, customer orientation and ability to work in team
Requirements
Commercial or tourism background
Experience in customer service
Good knowledge of Office package/ PC use
Good communication skills
Languages: Italian, German/Swiss German, French and English
Questions about this listing
What salary does Cornèr Banca offer for this role?
The original listing does not state a salary. Our estimate for this role and sector in Wallisellen is CHF 83'000 - 127'500 gross per year — an estimate, not a figure communicated by Cornèr Banca. The calculator on this site converts a gross salary into your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Cornèr Banca offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Cornèr Banca during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Zürich?
EU/EFTA residents living in the border zone of the country adjoining Canton Zürich can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Zürich's cantonal migration office or with HR during the application.
How do I apply for this position at Cornèr Banca?
Use the "Apply now" button on this page — it links directly to Cornèr Banca's original listing at jobs.corner.ch, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
