Kundenberater/in Customer Care 80 % - 100 % — Swissquote
- Location
- Dübendorf
- Contract
- Full-time
- Posted
- 24 days ago
Full description
Become part of our dedicated Customer Care Team with over 30 employees in our modern Customer Care Center in Dübendorf. As a Client Service Representative, you are the first point of contact for our customers and contribute to a first-class customer experience in digital banking. With comprehensive onboarding and targeted training, we prepare you optimally for your tasks, regardless of whether you already have experience in banking or customer service.
Your daily tasks include
- Telephone customer support, in particular for account openings and closures, card and payment orders as well as other operational topics – including complete documentation.
- Assistance with questions about our products, services and tools as well as the use of our digital platforms and technical concerns.
- Processing of customer concerns in the ticket system.
- Close cooperation with business operations, IT, sales, legal & compliance and marketing for the efficient solution of customer concerns.
- Detecting and reporting suspicious activity in accordance with internal policies and processes.
- You have a completed commercial education or a university degree and are interested in banking and finance. Initial experience in the financial sector is advantageous, but not a prerequisite.
- You are characterized by a strong analytical mind and an affinity for numbers.
- You have a pronounced customer and service orientation and enjoy direct customer contact.
- German is your mother tongue. You also have very good knowledge of English. Knowledge of French and/or Italian is an advantage.
- You work structured, set the right priorities in a dynamic environment and keep an overview.
Questions about this listing
What salary does Swissquote offer for this role?
The original listing does not state a salary. Our estimate for this role and sector in Dübendorf is CHF 73'500 - 111'500 gross per year — an estimate, not a figure communicated by Swissquote. The calculator on this site converts a gross salary into your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Swissquote offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Swissquote during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Zürich?
EU/EFTA residents living in the border zone of the country adjoining Canton Zürich can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Zürich's cantonal migration office or with HR during the application.
How do I apply for this position at Swissquote?
Use the "Apply now" button on this page — it links directly to Swissquote's original listing at jobs.smartrecruiters.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
