Mitarbeiter Kundendienst (m/w/d) — Hilti

Full description

When requests become solutions.

Do you love solving technical questions and inspiring customers with your advice? For our customer service in Zurich-Wollishofen, we are looking for a service-oriented and ready-to-learn personality who can competently advise and inspire our customers in different languages. With us, you can expect a motivated and diverse team that together pursues one goal: to offer our customers a first-class service. What counts for us is not only your previous experience, but above all your willingness to learn, your solution orientation and your desire to make a difference for our customers every day.

Your profile

• Professional experience in a similar function (customer service)
• Very good knowledge of German and very good knowledge of Italian or French
• Completed vocational apprenticeship in the construction or technical area is advantageous, ideally supplemented by further training at level TK, HF or FH
• Enjoyment of customer contact or advice and support by telephone
• Ability to prioritize and work in parallel with multiple system interfaces (SAP, OneNote, Sharepoint)

Imprint

Have we aroused your interest in working for one of the best employers in Switzerland? Then we look forward to your online application. We accept your complete documents (motivation letter, CV, certificates) via our online career tool. Ms. Joèlle Ochsner, HR Talent Partner, is looking forward to receiving your cover letter.

What can you expect when applying to Hilti?

• We undertake to have all applications reviewed by one person. Even if no one is infallible, we stand by our person-centered approach to everything we do.
• Once you have submitted your application, you will receive automatic notifications from our system (triggered by our recruitment team).
• Applications that do not make it to the interview with a hiring manager do not receive personalized feedback.
• You can expect to hear from us within 2–3 weeks (on average) regardless of the result. The entire recruitment process can take between 5 and 6 weeks.

We wish you every success in your application process. If technical problems occur during the application, please contact [email protected].

Commitment to inclusion

At Hilti, inclusion is a central aspect of our way of working, our leadership style and our shared growth. We are actively committed to diversity of thought and an environment that is inclusive for everyone and everywhere. We continue to strive for every voice to be heard and for every team member to feel empowered to contribute. By building this foundation, we strengthen our teams, our innovation and our impact to collectively improve construction.

Why Hilti

Hilti is a global leader in construction innovation with more than 34,000 team members in 120 countries. Our goal is to improve construction. That’s why we care about learning, growing and finding new ways to make a lasting impact. Here you can contribute your strengths, work with a global and inclusive team and face meaningful challenges. At Hilti, you can turn your ideas into real achievements and growth through purposeful action, passion and teamwork.