Mitarbeiter/in Customer Care BANK-now, 100% — UBS
- Location
- Zürich
- Contract
- Full-time
- Posted
- 9 days ago
Full description
Key responsibilities Do you appreciate customer contact on the phone? Do you want to work in a dynamic team? Do you enjoy competently advising customers on your various concerns? Please contact us. We are looking for a colleague who has a flair for the concerns of the customer. These are your core tasks:
- Competent telephone advice and support of our customers in all personal loan issues
- Development of solutions tailored to the wishes of the customers
- Triagulation and forwarding of customer requests
- Various administrative tasks such as processing written customer inquiries
- Answering customer inquiries via chat
Your Career Comeback We are open to applications from returnees. More information about our program: ubs.com/careercomeback .
The team At BANK-now, you will find a Swiss SME culture embedded in the UBS Group. We are proud of our agile and collegial environment, in which (almost) everyone knows each other. Every employee is part of our success story. We are proud of our flat hierarchies and short service routes. The team consists of motivated and certified experts. Diversity helps us grow together. That is why we are committed to promoting and nurturing diversity, equal opportunities and inclusion. This strengthens our business and adds value to our customers.
Your skills and experience
- CV/Banking or comparable vocational training
- Joy in dealing with people, safe and professional appearance
- High service orientation
- Independent, accurate work and the ability to set priorities
- Dedicated commitment to the success of the entire team
- Stylistic German and good oral French skills. Any other language is beneficial.
About us UBS is a leading global asset manager and the leading universal bank in Switzerland. We also offer diversified solutions in asset management and focused skills in investment banking. Headquartered in Zurich, Switzerland, UBS is present in more than 50 markets worldwide. We know that great work is never done alone. That is why we put cooperation at the heart of everything we do. Together we are more than just ourselves. Want to know more? Visit ubs.com/careers.
How we hire We may ask you to conduct one or more placement tests during the application process. Find out more about it (EN)
Join us At UBS, we know that our employees, with their different skills, experiences and backgrounds, make our success. We are passionate about putting our employees first by offering them new challenges, a supportive team, development opportunities and, where possible, flexible working conditions. Our inclusive culture brings the best out of our employees, no matter where they are on their career path. And we use artificial intelligence (AI) to work smarter and more efficiently. We also know that great work is never done alone. That is why cooperation is at the heart of our action. Together we are stronger. We are committed to the inclusion of people with disabilities and strive to make our application process accessible to all. If you need support during our recruitment process, you can therefore contact us at any time.
Contact Details UBS Business Solutions SA UBS Recruitment
Disclaimer / Policy statements UBS is an employer that promotes equal opportunities. We respect all employees as individuals as well as different cultures, perspectives, skills and experiences of our staff.
About BANK-now BANK-now is a subsidiary of UBS and is one of the leading Swiss specialists in loans and leasing. Since 2007 we offer consumer loans for individuals as well as leasing solutions for private customers and companies. Our headquarters are located in Zurich. Our location is complemented by branches throughout Switzerland. More than 300 employees are committed to our customers. More about us: bank-now.ch/jobs-und Karriere
Questions about this listing
What salary does UBS offer for this role?
The original listing does not state a salary. Our estimate for this role and sector in Zürich is CHF 83'000 - 127'500 gross per year — an estimate, not a figure communicated by UBS. The calculator on this site converts a gross salary into your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does UBS offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with UBS during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Zürich?
EU/EFTA residents living in the border zone of the country adjoining Canton Zürich can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Zürich's cantonal migration office or with HR during the application.
How do I apply for this position at UBS?
Use the "Apply now" button on this page — it links directly to UBS's original listing at jobs.ubs.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
