Client Manager Digital Banking Support Zürich, 60-100% — UBS
- Location
- Zürich
- Contract
- Full-time
- Posted
- 3 days ago
Full description
Key responsibilities Are you looking for an attractive entry opportunity into the digital world of private customer business or would you like to deepen your existing expertise in digital banking? Do you appreciate the customer contact on the phone and in the written consultation and would like to work in a young, dynamic team? Then you are right with us.
We are looking for client managers for telephone and written advice on our digital banking products. In this role:
- support our customers with technical and application-specific questions about digital banking
- provide efficient advice on bank inquiries, in particular on the account range and card blocks
- use your language skills in a targeted manner and support customers from all over Switzerland
- With your solution-oriented and friendly way, you help our customers to handle their daily banking transactions digitally, securely and easily.
The team In the Digital Banking Support team, we support our customers in handling their daily banking transactions via digital channels – quickly, competently and solution-oriented. True to our motto "Every contact is with our most important client", we are completely aligned with the customer's concerns. You work in the Digital Banking Support team at Client Solutions Switzerland (CSS). With around 1,000 employees at several locations, CSS provides a wide range of services and consulting services in the telephone, administrative and digital sectors. This includes the 7x24h Digital Banking Support for all customer segments of the bank.
Your skills and experience
- a completed banking apprenticeship or equivalent education
- Enjoy working in a dynamic, digital environment
- technical flair and understanding as well as readiness for constant and independent further education in digital topics
- Ability to present complex issues verbally simply and comprehensibly
- Empathy, commitment and resilience, also in shift operations
- fluent command of three of the following languages: German, French, English or Italian
About us UBS is a leading global asset manager and the leading universal bank in Switzerland. We also offer diversified solutions in asset management and focused skills in investment banking. Headquartered in Zurich, Switzerland, UBS is present in more than 50 markets worldwide. We know that great work is never done alone. That is why we put cooperation at the heart of everything we do. Together we are more than just ourselves. Want to know more? Visit ubs.com/careers.
How we hire We may ask you to conduct one or more placement tests during the application process. Find out more about it (EN)
Join us At UBS, we know that our employees, with their different skills, experiences and backgrounds, make our success. We are passionate about putting our employees first by offering them new challenges, a supportive team, development opportunities and, where possible, flexible working conditions. Our inclusive culture brings the best out of our employees, no matter where they are on their career path. And we use artificial intelligence (AI) to work smarter and more efficiently. We also know that great work is never done alone. That is why cooperation is at the heart of our action. Together we are stronger. We are committed to the inclusion of people with disabilities and strive to make our application process accessible to everyone. If you need support during our recruitment process, you can therefore contact us at any time.
Contact Details UBS Business Solutions SA UBS recruitment
Disclaimer / Policy statements UBS is an employer that promotes equal opportunities. We respect all employees as individuals as well as different cultures, perspectives, skills and experiences of our staff.
Questions about this listing
What salary does UBS offer for this role?
The original listing does not state a salary. Our estimate for this role and sector in Zürich is CHF 117'000 - 180'000 gross per year — an estimate, not a figure communicated by UBS. The calculator on this site converts a gross salary into your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does UBS offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with UBS during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Zürich?
EU/EFTA residents living in the border zone of the country adjoining Canton Zürich can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Zürich's cantonal migration office or with HR during the application.
How do I apply for this position at UBS?
Use the "Apply now" button on this page — it links directly to UBS's original listing at jobs.ubs.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
