Claims Officer (Travel) — Zurich Insurance (sede Ticino)
- Location
- Lugano
- Contract
- full-time
- Posted
- 30 days ago
Role overview
Job Summary To handle Personal Line claims focusing on Travel.
With low levels of supervision to manage standard complex (medium/high severity/complexity) claims in the most effective, efficient way whilst delivering a customer centric claims service Job Accountabilities
Promptly handle first and third party claims taking responsibility to resolve all enquiries from both customer and external contacts to ensure delivery of a focused claims service
- Job Summary To handle Personal Line claims focusing on Travel.
- With low levels of supervision to manage standard complex (medium/high severity/complexity) claims in the most effective, efficient way whilst delivering a customer centric claims service Job Accountabilities
- Bachelor’s Degree or Diploma holder typically working towards relevant professional qualification and the recognised industry standard
- Over 2 years' insurance experience in claims handling, preferably focusing on travel claims
- Recognise the benefit of providing excellent customer service
Key requirements
- Bachelor’s Degree or Diploma holder typically working towards relevant professional qualification and the recognised industry standard
- Over 2 years' insurance experience in claims handling, preferably focusing on travel claims
- Good technical knowledge on claims handling, preferably travel insurance
- Good customer service skill to engage, influence, negotiate and inform customers on claims related matters Understand industry standards and protocol Knowledge of claims agreements Interpretation of policy cover
- Recognise relevance of customer proposition and how to interpret specific handling requirements
- Be able to articulate how to prioritise and work to deadlines
- Good command of written & spoken English and Chinese (including Cantonese and Mandarin)
- Desire to learn and be flexible to business change
What the company offers
- Recognise the benefit of providing excellent customer service
Contacts
- Direct conversation with customer over the phone or email is required Job
Additional details
- oriented with strong analytical mind set
- Team player with good interpersonal and communication skills
- Self motivated, able to work under pressure and handle multiple tasks
- Candidates with less experience can be considered as Claims Assistant Why Zurich At Zurich, we like to think outside the box and challenge the status quo.
- We take an optimistic approach by focusing on the positives and constantly asking What can go right?
- We are an equal opportunity employer who knows that each employee is unique - that’s what makes our team so great!
- Join us as we constantly explore new ways to protect our customers and the planet . Location(s): HK Hong Kong Remote working: Hybrid
- Good customer service skill to engage, influence, negotiate and inform customers on claims related matters Understand industry standards and protocol Knowledge of claims agreements Interpretation of policy cover
- Details oriented with strong analytical mind set
- Join us as we constantly explore new ways to protect our customers and the planet . Remote working: Hybrid
Notes and original content
- Qualifications
- Good customer service skill to engage, influence, negotiate and inform customers on claims related matters
- Understand industry standards and protocol
- Knowledge of claims agreements
- Interpretation of policy cover
- Join us as we constantly explore new ways to protect our customers and the planet .
- Location(s): HK
- Remote working: Hybrid
Questions about this listing
What salary does Zurich Insurance (sede Ticino) offer for this role?
Zurich Insurance (sede Ticino) lists CHF 85'500 - 150'000 gross per year for this position in Lugano. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Zurich Insurance (sede Ticino) offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Zurich Insurance (sede Ticino) during the application process, since these details can vary by role even within the same contract category.
Do I need the G permit to apply for this role in Ticino as an Italian cross-border worker?
Yes, if you are resident in Italy within the 20 km border zone. The Swiss employer files the G-permit application at the Ticino cantonal migration office after the contract is signed — first issuance takes 2-6 weeks, then automatic yearly renewal for as long as the employment continues. Weekly return to your Italian home is required to keep the status. Note: this listing allows remote work — teleworking above 25 % of your time can shift your social-security base to Italy, so confirm the agreed remote share with HR before signing.
How do I apply for this position at Zurich Insurance (sede Ticino)?
Use the "Apply now" button on this page — it links directly to Zurich Insurance (sede Ticino)'s original listing at careers.zurich.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
