Kundenberater*in Bildungsangebote — Klubschule Migros

Full description

You combine customer advice with sales success: As the first point of contact, you advise interested parties on our educational offer, process inquiries and actively contribute to the success and utilization of our courses with your commitment.

Mansioni

• You are the first point of contact for participants and interested parties who contact the club school by phone or e-mail
• With your high customer and sales orientation and broad expertise, you will help fill our classes
• You are responsible for the direct and final processing of all customer inquiries and are the internal interface to other departments
• The professional handling of complaints in your own competence area is also one of your tasks
• You regularly process our team mailboxes, reservation lists and waiting lists

Requirements

• Professional experience in customer service: ideally in education
• Completed basic or further training: in the commercial sector or a similar basic training (e.g. customer dialogue EFZ)
• English (very good knowledge) French (advantage): Further knowledge of foreign languages very welcome
• Strong customer orientation, a high understanding of services as well as teamwork and resilience
• Accurate, structured way of working with the ability to think in a network as well as excellent written and oral communication skills
• Challenging counselling sessions motivate you, and you identify with the task of accompanying people on their educational path

Cosa of Friamo

• Handy subscription: discounted business conditions for private mobile subscription
• Sports and fitness offers: Cost sharing in subscriptions to various leisure and fitness facilities of the Migros Group
• Diverse training offer: Generous offer of free, internal training, free participation in selected courses (national languages and health courses) and financial participation in the overall course offer.
• Central location: Central locations with excellent public transport connections
• Occupational provision: Very attractive pension fund with above-average employer contribution
• Education and training: contributions to specific professional education and training

Contatto

Application & Contact Nicole Meillaud Talent Acquisition Partner ## Recruitment process Submit application documents For a complete application we need your CV, certificates and diplomas. A photo in the CV and a letter of motivation are not necessary. We live equal opportunities for all applicants. We have a standardized recruitment process. If this does not work for you, mention it in your application dossier. We check applications received on an ongoing basis, create a pre-selection and release them to the manager for viewing. The decision on progress or withdrawal from the recruitment process will be communicated by telephone or email. Duration until feedback: Up to three weeks Delayed video interview For a large number of suitable applications, a delayed video interview can optionally be carried out. As part of this video interview, the answers to previously recorded questions are recorded with the web or mobile camera. This gives us the opportunity to get to know more candidates within a short time in order to invite suitable people for the next round. Duration until feedback: Up to one week of discussion with HR & specialist department The discussion is conducted virtually or on site with the responsible person from HR and/or the specialist department. It is primarily about learning more about the personnel and specialist skills and gives both sides the opportunity to assess the cultural fit into the company and team. Duration to feedback: Up to three weeks of technical discussion In a technical discussion, specific knowledge relevant for the execution of the job is requested by the manager and/or another specialist and, if necessary, the team. If possible, there is time afterwards to get to know the workplace and team better in a free conversation. Duration until feedback: Up to three weeks Offer & Contract Exhibition (Digital) After our oral job offer, the most important contract points are verified again. After agreement, the contract is commissioned and sent for digital signature by e-mail. Duration until feedback: Up to one week ## Note for personnel service providers For this position we only consider direct applications.

Grado di occupazione: 344 %