Betreuerin Kundencenter — Migros Bank

Full description

With us you can make people happy by helping them personally and unexpectedly friendly. We are looking for you: a personality that independently finds creative solutions for our customers, so that we become more and more a partner bank for them. Come on.

Luogo di lavoro: Migros Bank, Wallisellen, Industriestrasse 17-19, 8304 Wallisellen

Important information

We welcome every application, but can only consider online applications. Applications by post are disposed of for data protection reasons and not returned.

Mansioni

• You support and advise our private customers on the phone regarding our products and services with the support of a modern knowledge database and AI solutions
• You manage the 1st-level input channels with a clear focus on the telephone and are competent and friendly to our customers
• You are responsible for providing information and assistance in 1st Level Support E-Banking
• Stay on the pulse of time: In regular training on products, systems, CRM and soft skills, you are continuously expanding your know-how
• You recognize sales opportunities on the phone and arrange qualified appointments for our customer advisors

Requirements

• 1 - 2 years: Commercial experience as well as experience in direct customer contact is advantageous
• Completed basic or further training: Commercial basic training beneficial
• Enjoyment of telephone customer contact
• Interest in banking products and services and corresponding willingness to learn
• Thanks to our comprehensive training concept, you will be actively and competently accompanied into your new task, which is why a workload of 100% is required in the first month of employment.
• Connected thinking, flexibility, teamwork and a high openness to new ideas are among your strengths
• in German (negotiation certain)
• Italian (advantageous)
• French (advantageous)

Cosa of Friamo

• Central place of work (GABS): Optimally accessible by train (10 minutes from Zurich HB) or car
• Flexible place of work / Home Office: Individual possibilities for home office
• Migros Bank: accounts, mortgages and financial services with preferential terms
• Employee offers: Annual generous well-being credit
• Individual training: Attractive contributions for external training
• Du-Culture: Lived team spirit with transparent communication

Contatto

Application and contact Fabienne Klauser HR Business Partner

Recruitment process

• Pre-selection of applications: We check applications received on an ongoing basis, create a pre-selection and release them to the manager for viewing. The decision on progress or withdrawal from the recruitment process will be communicated by telephone or email. Duration to feedback: Up to three weeks
• Delayed video interview: For a large number of suitable applications, a delayed video interview can optionally be conducted. As part of this video interview, the answers to previously recorded questions are recorded with the web or mobile camera. This gives us the opportunity to get to know more candidates within a short time in order to invite suitable people for the next round. Duration to feedback: Up to one week
• Talks with HR & department: The interview is conducted virtually or on site with the responsible person from HR and/or the specialist department. It is primarily about learning more about the personnel and specialist skills and gives both sides the opportunity to assess the cultural fit into the company and team. Duration to feedback: Up to three weeks
• Getting to know the team: Whether someone fits into the team is an important factor for employees and employers when deciding for or against employment. In a casual framework, we therefore give the opportunity for everyone to get to know each other.
• Offer & Contract Exhibition (Digital): After our oral job offer, the most important contract points are verified again. After agreement, the contract is commissioned and sent for digital signature by e-mail. Duration to feedback: Up to one week

Note for personnel service providers For this position, we only consider direct applications.

Grado di occupazione: 80-100 %