Boutique Manager — IWC

Full description

Reference code: JR133132

We are makers. Thinkers. Strategists. Storytellers. For over 150 years, we’ve been shaped by tradition, powered by progress, and driven by people. Join us as we celebrate the legacy of craftsmanship and the future of watchmaking, where every tick resonates with the heartbeat of time itself. Wherever your path started, we care where you want to go. Whether in Schaffhausen or somewhere else in the world, engineer your next step with us.

CONTEXT

For our flagship boutique on Bahnhofstrasse in Zurich we are looking for a boutique manager (m/f/d).

Their mission

As IWC Boutique Manager (m/f/d), you are responsible for the operational management of day-to-day business and for all related activities to achieve business objectives. You are an inspirational, initiative leader with a great passion for retail, service culture and our products.

They run the flagship boutique independently and with high integrity.

You control and are responsible for sales activities, a team of 9 people, customer care and operational processes. You also play a crucial role in embodying the IWC brand by actively representing our values inside and out.

Your duties and responsibilities

Business development and operational operations

• Revenue and KPI: Consistently achieving revenue targets and relevant KPIs
• Analysis and measures: Analysis of performance, identification of business needs and their translation into individual measures and goals.
• Collaboration: Building and maintaining close, trusting and strong cooperation with the team, the boutique director and internal and external stakeholders.
• Visual Merchandising: Ensuring the correct implementation of Visual Merchandising Standards.
• Compliance: Ensuring that all processes comply with company policies

Customer experience and development

• Exemplary function: Active role within and outside the boutique through the personal support of customers and the guarantee of a first-class, tailor-made customer experience.
• Customer relationships: Guidance of the team for excellent and professional customer support with the aim of building long-term and strong relationships, increasing customer satisfaction and strengthening loyalty.
• Network & Events: Establishing brand and boutique presence in the local market, initiating events through continuous networking and gaining market share through targeted community work.
• CRM mentality: Motivate the team to internalize a CRM mentality and use CRM tools and analytics to optimize the customer experience and increase sales.

Team development.

• Leadership: Leadership of the 9-member team as a role model through lived passion for IWC as well as profound knowledge of our products, sales technology, our mission and our values.
• Training: Conduct coaching, in-store training and daily briefings.
• Development: Creation, assessment and discussion of individual goals and personal development plans for employees.
• Feedback and employee interviews: conduct regular feedback interviews to assess performance and provide constructive feedback.
• Recruiting: Identification and recruitment of new talents, as well as assembling and forming a high-performance team

Your profile

• Strong entrepreneurial spirit, high endurance and initiative, strong leadership skills and demonstrable knowledge of sales technique.
• Relevant experience in boutique management or comparable leadership experience in related industries.
• Excellent communication skills with a passion for relationship building and networking as well as high social competence.
• High emotional intelligence and a very good general education.
• Strong sense of customer satisfaction, the luxury watch segment, etiquette and interpersonal behavior
• Ability to lead, coach and develop talents and team members from different backgrounds in a positive way.
• Ability to analyze sales reports, identify market trends and respond quickly to business needs.
• A consistently lived customer orientation in all business areas.
• An open, winning and sociable personality.
• Fluent language skills in German and English, ideally supplemented by other relevant languages.

What do we offer?

IWC offers a challenging working environment: rooted in Switzerland, but successful internationally. In line with their own tradition, but always looking for innovation and improvement.

Change management, training and personal development are therefore central to our long-term success.