Mitarbeiter:in Helpdesk & Disposition — Equans Switzerland

Full description

Employee: in Helpdesk & Disposition 100%

Do you keep track even when many threads converge at the same time? Then you are exactly right with us. For our central helpdesk, we are looking for a committed personality who takes customer concerns professionally, coordinates assignments and keeps track of ongoing orders. In this versatile hub function, you make an important contribution to our service quality and work daily with a wide variety of people and specialist areas.

You can move that with us.

You are the central point of contact for our customers, employees and partners and ensure that issues end up quickly in the right place. As part of our helpdesk team, you will coordinate requests, keep track of ongoing orders and contribute to smooth operations with your organizational talent. The following activities are part of your area of responsibility:

• You are the first point of contact for incoming requests via phone and helpdesk.
• You accept disruptions and service requests, analyze them and ensure efficient processing (first-level support).
• You prioritize tickets according to urgency and coordinate the appropriate measures.
• You communicate daily with internal and external customers in German, English, French and Italian.
• You plan and schedule technical and infrastructural missions and service orders.
• You keep an eye on ongoing orders and make sure that agreed services are provided on time.
• You support the planning of maintenance and maintenance measures.
• You take on administrative tasks and actively contribute to the optimization of our processes.

That's what makes you.

You enjoy being in touch with people, coordinating concerns and finding solutions. Even in a dynamic environment, you keep an overview and convince through your pronounced service orientation.

• Completed commercial or technical-commercial basic training
• Experience in the helpdesk, service desk, call center or in a similar turntable function
• Very good MS-Office knowledge and pleasure in working with digital tools
• Very good knowledge of German and English in word and writing
• Very good knowledge of French for daily customer contact
• Knowledge of Italian is a plus
• Strong service and solution orientation
• Organizational talent with a structured and reliable working method
• Strong communication personality with pleasure in working with different stakeholders
• Quick comprehension as well as the ability to set priorities and keep an overview even in hectic situations

That's what we offer you.

We offer you a responsible and interesting task with plenty of space for initiative in an exciting professional environment. Equans Switzerland Facility Management AG Employees: in Helpdesk & Disposition Place of work: Opfikon Pensum: 100% Type of employment: permanent employment Position: Staff

Equans Switzerland Facility Management AG. Shaping the future together.

We specialize in holistic facilities management services for every phase of the business real estate and area lifecycle. Buildings and infrastructures are complex systems. Whether technical operation, strategic planning or infrastructural services – we ensure maximum availability, increase operational reliability and improve comfort in buildings. In this way, we minimize costs and create optimal conditions so that our customers can concentrate on their core business. As a company of Equans Switzerland, the leading full-service provider for holistic building and energy solutions in Switzerland, we are also driving the transformation and digitalization of our customers and working together on the energy transition. Our Benefits

Variety of tasks

A varied job in an established, international family business. We offer a variety of different activities in all trades and give you the opportunity to further develop your personal and professional skills.

Education and training

We support our employees in career planning and offer perspectives. With individual education and training, specialist and leadership skills are actively promoted.

Occupational health management

The health of our employees is a big concern for us, so our formula for success is: Motivation + Satisfaction = Health. Benefit from various offers and training in the areas of health, stress prevention and occupational safety as well as employee consulting (case management, job coaching).

Fleet discount and private use of company vehicles

We offer attractive fleet discounts at various car manufacturers and the opportunity to use the business vehicle privately.

Staff benefits

Benefit from a variety of discounts at our partners (e.g. mobile subscription or office furniture), special employee promotions and exclusive and limited brand offers that change every week (Brands for Employees).

Above average pension benefits

Our employees are close to our hearts, which is why we guarantee benefits in the event of maternity, illness or accident as well as with regard to pension provision that go beyond the legal requirements (e.g. accident insurance, assumption of the risk contributions of the pension fund and discounted offers with insurance partners).

Women's Network WeLink

WeLink is a place of exchange, commonality and solidarity for Bouygues Group employees. The aim is to promote the development and exchange of experience of women in the company, to help them become more visible and to support advancement within the group.

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