Customer Support Specialist (m/w/d) — Zurich Insurance

Full description

136661 | 80 - 100% | Oerlikon, Zurich | Hybrid

Are you motivated by the idea of supporting our general agencies and market region managers as the central contact? Do you enjoy using your figures flair and know-how to create real added value in the compensation of customer consultants and sales partners?

In this role, you will strengthen the agency sales division in the Commission Services department at Zurich Switzerland and make an important contribution to joint success.

As a customer support specialist, you maintain close contact with the general agencies assigned to you and support them in all questions regarding compensation, billing and commissions. You ensure that processes work smoothly, clarifications are carried out efficiently and our sales partners can count on reliable and competent support at any time.

This is what awaits you

• You are responsible for the development, implementation and optimization of quality controls of compensation elements
• You are responsible for the operational handling of the intermediary business (contract administration including settlements)
• You complete the under-year and annual withdrawal and annual statements as well as guarantee statements incl. Super commission settlement (bonus settlement)
• You manage the first level support in the MAPRO (provisioning) including administrative support of sales office and commission payer numbers (external service & sales partner)

This sets you apart

• Commercial training in the service sector (bank, insurance, trust, etc.) and at least 2–3 years of professional experience
• Strong numerical flair as well as analytical and networked thinking with the ability to correctly capture customer concerns and implement them on time and professionally
• Very good user knowledge of the MS Office programs (especially Excel, Access, PowerPoint); Knowledge of Zurich IT systems and SAP is an advantage
• Strong team player qualities, pleasure in contact with internal and external customers as well as good assertiveness
• German at native level, French and Italian knowledge of advantage

Good to know

Part-time or full-time: 80 - 100%

Place of work: Oerlikon, Zurich

Job opening: immediately or by agreement

Travel activity: No travel activities

Hybrid work: up to 40%

Everything about your application

You can apply directly to us online in a first step – you only need your CV. More information about the application process can be found here.

We value an efficient and appreciative application process. The Talent Acquisition Team will personally review your application without using artificial intelligence. From your first personal meeting with the responsible manager, you will always receive individual feedback from us. Because we are convinced: meaningful feedback is based on personal exchange.

For this position, we do not cooperate with recruitment agencies. Unsolicited applications shall not be considered or paid.

Do you have any questions? Eleni, Talent Acquisition Consultant is at your disposal on +41 44 628 20 51.

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Zurich Insurance Company AG | Talent Acquisition Zurich Switzerland