Lernende*r Fachfrau/-mann Kundendialog EFZ — Orell Füssli Thalia
- Location
- Zürich
- Contract
- Internship, Full-time
- Posted
- 88 days ago
Full description
Would you like to open a new chapter with us? With your passion you are exactly right with us. At Orell Füssli Thalia AG, we create spaces for diverse stories and knowledge that inspire and enrich our society. In addition, Orell Füssli is a place where employees feel comfortable, where they enjoy working well together and achieve more together. For our headquarters in Zurich Wiedikon we are looking for 1. August 2027 an apprentice expert in customer dialogue EFZ
Your main tasks
- Advice and sale of books and related products by phone, email and chat
- Telephone order acceptance and reservation for the entire branch network
- Processing of complaints by telephone and e-mail
- Various work with our goods management system
- First point of contact for all concerns about invoice and digital products
This is what you bring with you
- Sociability, attention and interest in new things
- Good knowledge of German and English (flavor for foreign languages)
- Very good communication skills (verbal and written)
- Service awareness
- Joy of computer work
This is what awaits you
- Varied training in different departments
- Collaborative and appreciative corporate culture
- Generous holiday regime
- Versatile discount offer
- Central location with good public transport connections
We look forward to your application via our recruiting tool. Please send us your CV, a letter of motivation and your complete school reports. See you soon!
Questions about this listing
What salary does Orell Füssli Thalia offer for this role?
The original listing does not state a salary. Our estimate for this role and sector in Zürich is CHF 62'000 - 94'000 gross per year — an estimate, not a figure communicated by Orell Füssli Thalia. The calculator on this site converts a gross salary into your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Orell Füssli Thalia offer?
This listing is a internship and full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Orell Füssli Thalia during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Zürich?
EU/EFTA residents living in the border zone of the country adjoining Canton Zürich can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Zürich's cantonal migration office or with HR during the application.
How do I apply for this position at Orell Füssli Thalia?
Use the "Apply now" button on this page — it links directly to Orell Füssli Thalia's original listing at karriere.orellfuessli.ch, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
