Consultant*in Customer Service — Ex Libris
CHF 49'500 - 75'000
Ex Libris · Dietikon (ZH)
- Location
- Dietikon
- Contract
- full-time
- Posted
- 42 days ago
SalaryCHF 49'500 - 75'000
Role overview
Do you love the exchange?
At our customer service you are in contact with our customers every day and are their first point of contact for concerns and needs.
As a motivated and resilient personality, you set priorities and enjoy working in the team.
- Do you love the exchange?
- At our customer service you are in contact with our customers every day and are their first point of contact for concerns and needs.
- Telephone and written response to customer requests in German and French Recording customer online orders
- Consumption of order cancellations and questions on invoices
- Minimum 2 years: Customer service
- Stylish oral and written communication in German and French (French is an obligatory criterion)
Main responsibilities
- Telephone and written response to customer requests in German and French Recording customer online orders
- Consumption of order cancellations and questions on invoices
- Advice of the customer to our diverse products and extensive services in our Express branch on site
Key requirements
- Minimum 2 years: Customer service
- Stylish oral and written communication in German and French (French is an obligatory criterion)
- Professional experience in customer service
- Central place of work: a working place right in the center of the city.
- Fair wages: An attractive overall package of wages, social security and pensions.
- Mobility: cost-sharing for employees who use public transport.
- Professional pension: Our pension fund is one of the best in Switzerland.
- We pay two-thirds of the contributions.
- Cumulus points: multiple cumulus points in all Migros stores and specialist markets.
- Migros Bank: For private and investment accounts: a free account management, preferential interest rates and discounted mortgages.
- Staff offers: A monthly credit on your gift card, a free club membership and other offers.
- Holiday: At least 5 weeks holiday per calendar year.
What the company offers
- Very good user knowledge of Office standard programs Certain and reliable work Pleasure to call customer contact Complete professional teaching (EFZ) German (flowing) French (flowing) Cosa offriamo
Application process
- Application & Contact Dilara Gerritsen HR generalist
- Send application documents For a complete application we need your CV, your certificates and diplomas. A photo in the CV and a letter of motivation are not necessary.
- We live equal opportunities for all applicants.
- We have a standardized recruitment process.
- If this doesn't work for you, mention it in your application dossier.
- Prior selection of applications Incoming applications we continuously check, create a preselection and release it to the manager for the view.
- Duration until feedback: Up to three weeks conversation with HR & specialist department The conversation is carried out virtually or locally with the competent person from the HR and/or the specialist department.
- The main aim is to learn more about staff and expertise and to assess the cultural fit in the company and team.
Contacts
- The decision to proceed or withdraw from the recruitment process is communicated by phone or email.
Additional details
- Telephone and written response to customer requests in German and French Recording customer online orders
- Very good user knowledge of Office standard programs Certain and reliable work Pleasure to call customer contact Complete professional teaching (EFZ)
- Modern infrastructure: an inviting office world, a modern IT infrastructure and a sunny roof terrace overlooking the Limmat Valley.
- Send application documents For a complete application we need your CV, your certificates and diplomas. A photo in the CV and a letter of motivation are not necessary.
- After agreement, the contract is commissioned and sent by post. Duration until feedback: Up to three weeks
- Note for personal service providers For this site we exclusively take into account direct applications. Grado di occupazione: 071%
Notes and original content
- for personal service providers For this site we exclusively take into account direct applications. Grado di occupazione: 071%
- Telephone and written response to customer requests in German and French
- Recording customer online orders
- Very good user knowledge of Office standard programs
- Certain and reliable work
- Pleasure to call customer contact
- Complete professional teaching (EFZ)
- German (flowing)
- French (flowing)
- Cosa offriamo
