Sachbearbeiter*in Kundendienst — Ex Libris

Full description

Do you love the exchange? With us in customer service, you are in contact with our customers every day and are their first point of contact for concerns and needs. As a motivated and resilient personality, you set priorities and enjoy working in a team.

Luogo di lavoro: Ex Libris, Ex Libris Zentrale, Lerzenstrasse 18, 8953 Dietikon

Important information

We welcome every application, but can only consider online applications. Applications by post are disposed of for data protection reasons and not returned.

Mansioni

• Telephone and written answers to customer inquiries in German and French
• Recording of customer online orders
• Acceptance of order cancellations and invoice questions
• Advising customers on our diverse products and extensive services in our express branch on site

Requirements

• At least 2 years: customer service
• Confident oral and written communication in German
• Style-confident oral and written communication in French
• Professional experience in customer service
• Very good user knowledge of the Office standard programs
• Conscious and reliable work
• Enjoyment of telephone customer contact
• Completed vocational apprenticeship (EFZ)
• German (flowing)
• French (very good knowledge)

Cosa of Friamo

• Central place of work: A place of work directly in the center of the city.
• Modern Infrastructure: A welcoming office world, a modern IT infrastructure and a sunny roof terrace with a view over the Limmat Valley.
• Fair wages: An attractive overall package of wages, social security and provision.
• Mobility: cost sharing for employees using public transport.
• Occupational pension provision: Our pension fund is one of the best in Switzerland. We pay two thirds of the contributions.
• Social benefits: Attractive employment conditions with very good social benefits.
• Cumulus Points: Multiple Cumulus Points in all Migros stores and specialty markets.
• Migros Bank: For personal and investment accounts: free account management, preferential interest rates and discounted mortgages.
• Employee offers: A monthly credit to your gift card, a free club membership and other offers.
• Holidays: At least 5 weeks of holidays per calendar year.
• Flat hierarchies: Fast decision paths and flat hierarchies characterize us.
• Personal responsibility & freedom: A dynamic environment with a lot of personal responsibility and the opportunity to realize and implement your own ideas.
• Design and decision-making leeway: An agile environment with the possibility to independently shape and further develop the field of responsibility.

Contatto

Application and contact Dilara Gerritsen HR generalist

Recruitment process

• Submit application documents: For a complete application, we need your CV, certificates and diplomas. A photo in the CV and a letter of motivation are not necessary. We live equal opportunities for all applicants. We have a standardized recruitment process. If this does not work for you, mention it in your application dossier.
• Pre-selection of applications: We check applications received on an ongoing basis, create a pre-selection and release them to the manager for viewing. The decision on progress or withdrawal from the recruitment process will be communicated by telephone or email. Duration to feedback: Up to three weeks
• Talks with HR & department: The interview is conducted virtually or on site with the responsible person from HR and/or the specialist department. It is primarily about learning more about the personnel and specialist skills and gives both sides the opportunity to assess the cultural fit into the company and team. Duration to feedback: Up to three weeks
• Offer & Contract Exhibition: After our oral job offer, the most important contract points are verified again. After agreement, the contract is commissioned and sent by post. Duration to feedback: Up to three weeks

Note for personnel service providers For this position, we only consider direct applications.

Grado di occupazione: 80-100 %