IT Account Manager/-in strategisches Kundenmanagement — Kantonale Verwaltung Zürich

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Create collaboration between customers and IT. In the area of Customer Services & Innovation, as an IT Account Manager, you are the central contact person for your assigned customers. You take up their concerns, coordinate the cooperation with the departments of the Office of Computer Science and accompany them from clarification to decision-making. With your focus on customer needs and service quality, you bring impulses to the further development of services. You move in a demanding environment with different directorates and different stakeholders. You can expect a committed team with a high level of cohesion. As a team, we like to work together on solutions and live a pronounced service orientation. Your tasks:

• You build sustainable customer relationships and actively maintain them.
• You take on customer concerns and accompany them from the needs assessment to the decision-making to a possible implementation.
• You coordinate the cooperation and information flow between the customer and the Office of Computer Science.
• You discuss service-level reports independently and ensure coordinated customer communication.
• You clarify complaints and escalations promptly and hand them over to the responsible departments in the Office of Computer Science for further processing.
• You recognize developments and needs and provide impulses for the further development of services. Your profile:
• Master's degree in computer science, business administration or a comparable discipline.
• Several years of professional experience in account management in the IT environment.
• Sound understanding of IT architectures, IT services and their contexts.
• Style-confident knowledge of German in word and writing as well as good understanding of reading in English.
• Strong communication and social competence as well as a secure, convincing appearance – even if tasks or responsibilities have not yet been conclusively clarified.
• Analytical and conceptual thinking, negotiating skills and a high service orientation.
• It is a pleasure to coordinate different interests in a demanding stakeholder environment and to find pragmatic and creative solutions if there is no established approach. Your contact Julia Ernst Recruiting Partner +41 43 259 35 19 Dear recruitment service providers! Unfortunately, we cannot take account of dossiers relating to fees. Only direct applications will be answered and considered in the selection process. The Office for Computer Science (AFI) is the computer science competence center of the Canton of Zurich. It provides comprehensive services in the area of central computer infrastructure and canton-wide applications for directorates, authorities, the administration of justice and independent institutions. In charge of implementing the new Information and Communication Technology (ICT) strategy, the Office for Informatics accompanies and supports the Canton of Zurich in the digital world. The Financial Directorate employs around 1200 people at four locations in Zurich. We supervise the dossiers finance, taxes, personnel, procurement and computer science. Those who work with us help shape the canton – versatile, responsible and effective beyond their own remit. We offer: design leeway space for your own ideas and active participation Responsible activity the opportunity to take on responsibility and to shape Mobile working / Home office flexible working – in the office, home office or where it makes sense team a collegial team with appreciative cooperation Flexible working time models flexible working time models that are oriented towards life phases Dealing with eye level an appreciative cooperation at eye level Your application process Pre-selection First interview online with team leader Online Assessment Second interview on site (including getting to know case study and team) Final decision More interesting positions at the Canton of Zurich All vacancies

Pensum: 80-100 %

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