Technical Supporter:in (FR/DE) in the DoIt, Garden, and RC area — Brack.Alltron AG
- Location
- Mägenwil
- Contract
- full-time
- Posted
- 11 days ago
Role overview
Tasks
- Processing and solving technical support requests in 2nd level support by telephone, e-mail and at the technical desk - Competent support of our French and German-speaking customers
- Performing error analysis and diagnosis on devices, components and systems
- Practical and mechanical work as well as repairs, for example on RC models, e-scooters and garden tools (DoIT)
- Testing, preparation and preparation of equipment for further processing to internal or external service points
- Information on the repair status as well as opening, processing and documentation of repair cases (RMA)
- Regular exchange with suppliers, manufacturers and external service points
- Ensuring a solution-oriented and high-quality customer service in the after-sales sector
- Administrative activities for compliance with internal and external service level agreements (SLA)
- Monitoring and controlling the RMA processes, including compliance with the specified lead times
- Professional support for your teamwork and assumption of deputies if necessary
Contacts
- Processing and solving technical support requests in 2nd level support by telephone, e-mail and at the technical desk
- Competent support of our French and German-speaking customers
- Performing error analysis and diagnosis on devices, components and systems
- Practical and mechanical work as well as repairs, for example on RC models, e-scooters and garden tools (DoIT)
- Testing, preparation and preparation of equipment for further processing to internal or external service points
- Information on the repair status as well as opening, processing and documentation of repair cases (RMA)
- Regular exchange with suppliers, manufacturers and external service points
- Ensuring a solution-oriented and high-quality customer service in the after-sales sector
- Administrative activities for compliance with internal and external service level agreements (SLA)
- Monitoring and controlling the RMA processes, including compliance with the specified lead times
Additional details
- Professional support for your teamwork and assumption of deputies if necessary
- Very good French and German skills in word and writing; Other languages are beneficial
- Enjoyment of a varied activity in which head work and practical handling go hand in hand
Notes and original content
- Requirements
- Very good French and German skills in word and writing;
- Other languages are beneficial
Questions about this listing
What salary does Brack.Alltron AG offer for this role?
Brack.Alltron AG lists CHF 72'500 - 110'500 gross per year for this position in Mägenwil. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Brack.Alltron AG offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Brack.Alltron AG during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Aargau?
EU/EFTA residents living in the border zone of the country adjoining Canton Aargau can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Aargau's cantonal migration office or with HR during the application.
How do I apply for this position at Brack.Alltron AG?
Use the "Apply now" button on this page — it links directly to Brack.Alltron AG's original listing at jobs.brackalltron.ch, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
