Staff Field Service Customer Service Accident & Sickness (w/m/d) Part-time/full-time — Helvetia Versicherungen
- Location
- Dübendorf
- Contract
- full-time
- Posted
- 36 days ago
Role overview
You want to accompany people in challenging situations while at the same time using your specialist knowledge in the field of personal insurance?
In this versatile function you combine customer contact, consulting and case management with analytical thinking and solution-oriented action.
You care for insured persons in the regions of Zurich and central Switzerland and develop sustainable solutions together with internal and external partners.
- You want to accompany people in challenging situations while at the same time using your specialist knowledge in the field of personal insurance?
- In this versatile function you combine customer contact, consulting and case management with analytical thinking and solution-oriented action.
- Clarification of facts with insured persons and employers
- Analysis of re-gress options and identification of potentials for external case management
- You have several years of experience or a sound training in the field of personal insurance
- You bring good knowledge of the social insurance, ideally with a specialist pass private or social security or comparable further education
Main responsibilities
- Clarification of facts with insured persons and employers
- Analysis of re-gress options and identification of potentials for external case management
- Implementation of the assessment of the personal, professional and social situation of insured persons
- Conduct of interviews with insured persons, employers, doctors, lawyers and other partners
Key requirements
- You have several years of experience or a sound training in the field of personal insurance
- You bring good knowledge of the social insurance, ideally with a specialist pass private or social security or comparable further education
- You convince with your empathic, communicative and secure personality
- You bring a high customer and social work Consulting competence with
- Connected thinking and strong social skills are distinguished
- You work flexibly, committed and team-oriented and have assertive powers
- You communicate in German, French and any other language are advantageous
- You have the driving pass category B as well as your own vehicle and like to travel
- We are people on whom one can rely.
- We support each other and work for each other.
- We are people who demand and promote each other.
- They are enthusiastic and inspire each other.
What the company offers
- A CAS case management as well as a training in psychology, coaching or social work are of benefit
- Cosa offriamo The team Helvetia is there together when it matters.
Company and context
- and moderation of round-tables
- Support of insured persons in obtaining the job or coordinating therapeutic work attempts
- Preparation of reports and recommendations for action for the department
- Close cooperation with internal departments and external stakeholders
Additional details
- Organization and moderation of round-tables
Questions about this listing
What salary does Helvetia Versicherungen offer for this role?
Helvetia Versicherungen lists CHF 73'500 - 111'500 gross per year for this position in Dübendorf. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Helvetia Versicherungen offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Helvetia Versicherungen during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Zürich?
EU/EFTA residents living in the border zone of the country adjoining Canton Zürich can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Zürich's cantonal migration office or with HR during the application.
How do I apply for this position at Helvetia Versicherungen?
Use the "Apply now" button on this page — it links directly to Helvetia Versicherungen's original listing at jobs.helvetia.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
