Kundendienstberater/-in JLR — Emil Frey

Full description

What you should know about us The Emil Frey Group is not only a Swiss family company with over 100 years of experience, but also one of the leading companies in the automotive industry. Quality, tradition, innovation and customer orientation are the main pillars of the company. The focus of the activities is on the import of car brands, the operation of garages, the logistics of spare and accessories as well as the provision of financial services. Emil Frey AG Sihlbrugg is the official sales and service partner of the brands Jaguar, Land Rover, Opel, Kia, DS, Citroën, Leapmotor and Zeekr and also has a carrosserie and a spare parts warehouse. Your tasks

• Contact person for our customers in the service area
• Acceptance of repair and service orders
• Competent advice on service and repair services
• Preparation of estimates and invoices
• Coordination and scheduling between customer and workshop
• Ensuring smooth day-to-day operations
• Maintaining customer relationships and active customer support Your profile
• Completed technical training in the automotive sector (e.g. mechatronics specialist, automotive specialist) or in the commercial sector with experience in the automotive sector
• Several years of experience in customer contact, ideally in the automotive industry
• Very good German and English skills in word and writing, other foreign languages are advantageous
• Strong communication, organized and resilient
• High service and customer orientation
• Good IT user knowledge
• Driving Licence Cat. B What we offer You will find a new challenge with exciting tasks and much more:
• Numerous discounts (new and used cars, service work and spare parts, vehicle and health insurance, fuel cards, hotels and much more)
• An own, attractive pension fund as an independent pension fund
• A long-term business perspective
• Individual training and development opportunities
• At least 25 days of holiday
• Free parking How to contact us Priska Küttel, Regional HR manager is looking forward to the complete application (e.g. CV, employment certificates, etc.) via the link "Apply now!". For reasons of better readability, the simultaneous use of the language forms male, female and diverse (m/f/d) is waived. Female and other gender identities are explicitly included. Diversity also means for us that people work together in teams that achieve the best possible results through their uniqueness and diversity. We believe that a diverse workforce and an inclusive culture enable us to realize our full potential.
• Contact person for our customers in the service area
• Acceptance of repair and service orders
• Competent advice on service and repair services
• Preparation of estimates and invoices
• Coordination and scheduling between customer and workshop
• Ensuring smooth day-to-day operations
• Maintaining customer relationships and active customer support
• Completed technical training in the automotive sector (e.g. mechatronics specialist, automotive specialist) or in the commercial sector with experience in the automotive sector
• Several years of experience in customer contact, ideally in the automotive industry
• Very good German and English skills in word and writing, other foreign languages are advantageous
• Strong communication, organized and resilient
• High service and customer orientation
• Good IT user knowledge
• Driving licence Cat. B