Customer Experience Specialist 80 -100% (all genders) | Bossard Group — Bossard Group

Full description

The Bossard Group is a leading strategic partner for industrial fastening and assembly technology solutions to OEM customers globally with proven expertise in engineering and logistic services. Bossard was founded in Zug in 1831. The Bossard Group employs over 3,000 people in 33 countires world-wide and is listed on the SIX Swiss Exchange. Choose Bossard as your employer and benefit from attractive employment conditions.

Customer Experience Specialist 80 -100% (all genders) | Bossard Group

Bossard Aerospace specializes in the distribution and storage of standard and custom-made fasteners for aviation, space and defence customers. Bossard Aerospace is part of the corporate network of the global Bossard Group. To complement our team, we are looking for a responsible personality as

Customer Service Specialist 80-100% (all genders) | Bossard Group

You hold the strings together and ensure a first-class customer experience. As part of Bossard Aerospace, you act as the central interface between our customers and internal departments. You accept inquiries, clarify technical and organizational questions with the right contacts and ensure a professional flow of information. With your organizational talent, your vision and your communication strength, you make a decisive contribution to ensuring that customer concerns become sustainable solutions and long-term relationships from customer contacts.

Your tasks

• Receiving, prioritizing and handling customer inquiries
• Processing standard requests and creating offers within the defined competencies
• Proactive communication of status, dates and feedback to customers and internal contacts
• Bringing together open customer and order topics between sales, procurement, logistics and other specialist areas as a central hub
• Ensuring complete and up-to-date customer, offer and order documentation
• Track open points, accompany escalations and ensure a smooth flow of information

You bring that with you

• Commercial or technical basic training with several years of professional experience in a technical environment
• Strong understanding of technical products, processes and contexts, and the ability to ask the right questions
• Experience in a coordinative interface function with various internal and external stakeholders
• Secure handling of MS Office and experience working with ERP systems
• Very good German and good English skills in word and writing
• Structured, quality-conscious and responsible personality who keeps track of complex issues

Sounds exciting? We look forward to meeting you! For questions about the application process, I am happy to be there for you: Celine Späni, HR Business Partner  041 749 63 49  [email protected]

For detailed information on your area of responsibility, Ronny Schreiter, General Manager of Bossard Aerospace Switzerland AG, is at your disposal:  041 749 64 16  [email protected]