Business Solutions Lead – Customer Engagement — Roche
NewCHF 85'500 - 129'500
Roche · Basel (BS)
- Location
- Basel
- Contract
- full-time
- Posted
- 2 days ago
SalaryCHF 85'500 - 129'500
Role overview
At Roche you can show up as yourself, embraced for the unique qualities you bring.
Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come.
- At Roche you can show up as yourself, embraced for the unique qualities you bring.
- Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
- Key Responsibilities:
- Drive Customer Engagement Outcomes: Roll out and evolve the Omnichannel Maturity Index across priority therapeutic areas and markets, guiding commercial leaders and affiliates through assessments, dashboards, and prioritization mechanisms.
Main responsibilities
- Key Responsibilities:
- Drive Customer Engagement Outcomes: Roll out and evolve the Omnichannel Maturity Index across priority therapeutic areas and markets, guiding commercial leaders and affiliates through assessments, dashboards, and prioritization mechanisms.
Company and context
- Advance Data-Driven Frameworks: Lead the implementation of global customer segmentation frameworks, moving the organization toward data convergence and AI-driven prediction.
- Orchestrate Commercialization Excellence: Coordinate the activation of digital customer engagement forums to scale learnings, and establish robust collaboration models across marketing and commercial leadership teams.
- Maximize Communication Impact: Evolve and execute an overarching Customer Experience (CX) communications strategy to drive broad engagement across international audiences.
- Manage Demand & Value Impact: Architect coordination mechanisms across regions to proactively identify and triage business requirements, connecting capability improvements directly to business value and behavioral shifts.
- Thrive in an Empowered Team Culture: Contribute to a high-performance engine fueled by deep collaboration and cognitive diversity.
- We prioritize psychological safety, actively dedicate time to continuous professional development, and encourage balanced, direct, and speed-oriented problem-solving. Who You Are
- You bring a visionary, adaptive, and coaching mindset, with a passion for adopting agile, modern ways of working.
- You have a proven track record of influencing stakeholders and leading cross-functional teams without direct authority within complex, matrixed environments.
- You possess a broad enterprise mindset with the ability to translate complex system requirements into clear business language and actionable strategies.
- You are passionate about innovative science and have a clear vision for transforming digital customer engagement through data-driven insights and advanced technology.
Additional details
- Join Roche, where every voice matters.
- We prioritize psychological safety, actively dedicate time to continuous professional development, and encourage balanced, direct, and speed-oriented problem-solving.
- If you’re ready to make a meaningful impact on patients and healthcare systems worldwide, this is the place for you. A healthier future drives us to innovate.
- Let’s build a healthier future, together. Roche is an Equal Opportunity
Notes and original content
- The Position
- The Opportunity
- Who You Are
- If you’re ready to make a meaningful impact on patients and healthcare systems worldwide, this is the place for you.
- Who we are
- A healthier future drives us to innovate.
- Let’s build a healthier future, together.
- Roche is an Equal Opportunity
