Teamleiter/-in ServiceDesk und Support, 80-100% — Kanton Solothurn
- Location
- Solothurn
- Contract
- part-time
- Posted
- 26 days ago
Role overview
The Office of Informatics and Organization AIO is the central ICT service provider of the Canton of Solothurn. We are developing our Service Desk and support team in a targeted manner - with a focus on digital customer contact, intelligent self-service offers and the gradual use of automation and AI. We are looking for a team leader/in service desk and support for the Technical Services department on 01.09.2026 or by agreement at the Solothurn site, 80-100%.
- As a team leader, you are responsible for the Service Desk team and support with a clear division of tasks and a sense of priorities and you promote their further development.
- You can reliably ensure the workplace support and the entire lifecycle of workplace systems for employees of the cantonal administration with your team on site.
- You design a timely, cross-channel service model
- from telephone and email to chat and self-service portal
- and ensure clear processes and a well-maintained knowledge database.
- You can continuously develop the service offered by Service Desk and Support - close to the clientele's needs and open to future expansions of the services. - You can identify where automation brings real added value, and you can also implement it (e.g. chatbots and AI-supported assistance systems for standard questions), evaluate new tools with a clear focus on efficiency and user-friendliness.
- You have a completed ICT training, ideally with advanced training at the level of HF or FH
- or comparable professional experience.
- Perennial practice and leadership experience in ICT support or service management are of benefit.
- Real interest in new technologies you are distinguished: you have already dealt with AI, chatbots and automation.
- You have knowledge of ITSM processes
- ITIL certification is a plus, but not a must.
- You think structured, act pragmatically and do not lose sight of the user perspective.
- promotion of personal work-life balance through an annual working time model
- part-time work, also in the cadre
- possibility of mobile work
- progressive employment conditions based on a GAV
- equal pay between men and women
- loyalty premiums
- 16 weeks maternity leave with full pay
- 2 weeks paternity leave
- financial contributions to childcare
- comprehensive offer of internal and external training
Daniel Moser Head of Technical Services 032 627 23 35
Moving with commitment. – This is the chance to bear responsibility in a sinnfähigend activity of political and social relevance and to move sustainable developments for the population and the economy with its own imprint. Behind this promise stands the Canton of Solothurn with countless possibilities, an experienceable flexibility and a stability in the working environment.
We would like to fill this position without the support of external service providers. Email applications cannot be considered.
- You have a completed ICT training, ideally with advanced training at the level of HF or FH - or comparable professional experience.
- Real interest in new technologies you are distinguished: you have already dealt with AI, chatbots and automation. You have knowledge of ITSM processes
- Perennial practice and leadership experience in ICT support or service management are of benefit.
Key requirements
- You have a completed ICT training, ideally with advanced training at the level of HF or FH - or comparable professional experience.
- Real interest in new technologies you are distinguished: you have already dealt with AI, chatbots and automation. You have knowledge of ITSM processes
- ITIL certification is a plus, but not a must.
- You think structured, act pragmatically and do not lose sight of the user perspective. We offer
- promotion of personal work-life balance through an annual working time model part-time work, also in the cadre possibility of mobile work
- progressive employment conditions based on a GAV equal pay between men and women
- loyalty premiums - 16 weeks maternity leave with full pay - 2 weeks paternity leave financial contributions to childcare
- comprehensive offer of internal and external training
What the company offers
- Perennial practice and leadership experience in ICT support or service management are of benefit.
Contacts
- Email applications cannot be considered.
- from telephone and email to chat and self-service portal
- and ensure clear processes and a well-maintained knowledge database.
- You can continuously develop the service offered by Service Desk and Support - close to the clientele's needs and open to future expansions of the services.
- You can identify where automation brings real added value, and you can also implement it (e.g. chatbots and AI-supported assistance systems for standard questions), evaluate new tools with a clear focus on efficiency and user-friendliness.
- Daniel Moser Head of Technical Services 032 627 23 35
- Moving with commitment. – This is the chance to bear responsibility in a sinnfähigend activity of political and social relevance and to move sustainable developments for the population and the economy with its own imprint.
- Behind this promise stands the Canton of Solothurn with countless possibilities, an experienceable flexibility and a stability in the working environment.
- Convinced?
- We would like to fill this position without the support of external service providers.
Company and context
- The Office of Informatics and Organization AIO is the central ICT service provider of the Canton of Solothurn.
- We are developing our Service Desk and support team in a targeted manner - with a focus on digital customer contact, intelligent self-service offers and the gradual use of automation and AI.
- We are looking for a team leader/in service desk and support for the Technical Services department on 01.09.2026 or by agreement at the Solothurn site, 80-100%. Your Responsibility
- As a team leader, you are responsible for the Service Desk team and support with a clear division of tasks and a sense of priorities and you promote their further development.
- You can reliably ensure the workplace support and the entire lifecycle of workplace systems for employees of the cantonal administration with your team on site.
- You design a timely, cross-channel service model
Additional details
- We are looking for a team leader/in service desk and support for the Technical Services department on 01.09.2026 or by agreement at the Solothurn site, 80-100%. Your Responsibility
- Real interest in new technologies you are distinguished: you have already dealt with AI, chatbots and automation. You have knowledge of ITSM processes
- You think structured, act pragmatically and do not lose sight of the user perspective.
- promotion of personal work-life balance through an annual working time model part-time work, also in the cadre possibility of mobile work
- progressive employment conditions based on a GAV equal pay between men and women
- loyalty premiums - 16 weeks maternity leave with full pay - 2 weeks paternity leave financial contributions to childcare
Notes and original content
- We are looking for a team leader/in service desk and support for the Technical Services department on 01.09.2026 or by agreement at the Solothurn site, 80-100%.
- Your Responsibility
- Your profile
- Real interest in new technologies you are distinguished: you have already dealt with AI, chatbots and automation.
- You have knowledge of ITSM processes
- promotion of personal work-life balance through an annual working time model
- part-time work, also in the cadre
- possibility of mobile work
- progressive employment conditions based on a GAV
- equal pay between men and women
Questions about this listing
What salary does Kanton Solothurn offer for this role?
Kanton Solothurn lists CHF 73'000 - 124'500 gross per year for this position in Solothurn. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Kanton Solothurn offer?
This listing is a part-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Kanton Solothurn during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Solothurn?
EU/EFTA residents living in the border zone of the country adjoining Canton Solothurn can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Solothurn's cantonal migration office or with HR during the application.
How do I apply for this position at Kanton Solothurn?
Use the "Apply now" button on this page — it links directly to Kanton Solothurn's original listing at job.so.ch, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
