Sr. Director of Guest Experience Development & Delivery — MSC Group
- Location
- Geneva
- Contract
- full-time
- Posted
- 23 days ago
Role overview
Your Purpose
The Sr.
Director of Guest Experience Development & Delivery is responsible for bringing the next generation of guest experiences to life across MSC Cruises' new class of ships.
- Your Purpose
- The Sr.
Application process
- industry best practices and continuous innovation to elevate onboard experiences across the fleet. Cross-Functional Leadership
- Lead collaboration across Newbuild, Operations, Marketing, Revenue Management, architects, designers, and external partners to successfully deliver new guest experiences.
- Ensure alignment between ship design, construction milestones, operational readiness, and launch activities.
- Manage stakeholder expectations, priorities, risks, dependencies, and decision-making throughout the project lifecycle. Project & Delivery Management
- Oversee project plans, budgets, timelines, milestones, risks, and deliverables across multiple initiatives.
- Support the SVP with budget oversight, executive reporting, strategic recommendations, and delivery governance.
- Ensure projects are properly planned, resourced, and delivered on time, within scope, and in line with business objectives. Executive Communication
- Prepare and deliver high-impact presentations and project updates for senior leadership, including the CEO and Chairman.
Additional details
- Director regularly presents progress, recommendations, and delivery strategies to executive stakeholders, including the CEO and Chairman, ensuring alignment from concept approval through successful launch. Experience Development & Delivery
- Ensure every experience remains true to the original vision while being operationally feasible, commercially successful, and aligned with MSC Cruises' brand standards. Guest Experience Excellence
- Apply industry best practices and continuous innovation to elevate onboard experiences across the fleet. Cross-Functional Leadership
- Manage stakeholder expectations, priorities, risks, dependencies, and decision-making throughout the project lifecycle. Project & Delivery Management
- Ensure projects are properly planned, resourced, and delivered on time, within scope, and in line with business objectives. Executive Communication
- Support executive decision-making with data-driven insights, operational considerations, and guest experience perspectives.
- Foster a collaborative, accountable, innovative, and guest-first culture while developing future leadership talent. Performance & Continuous Improvement
- Drive a culture of excellence, innovation, and continuous improvement across all guest experience development activities. Your Journey so far Bachelor's degree required;
- Willingness to travel internationally up to 30%.
- Apply today to be part of a global team that is pushing boundaries and achieving something remarkable.
Notes and original content
- Director regularly presents progress, recommendations, and delivery strategies to executive stakeholders, including the CEO and Chairman, ensuring alignment from concept approval through successful launch.
- Your Impact
- Experience Development & Delivery
- Ensure every experience remains true to the original vision while being operationally feasible, commercially successful, and aligned with MSC Cruises' brand standards.
- Guest Experience Excellence
- Apply industry best practices and continuous innovation to elevate onboard experiences across the fleet.
- Cross-Functional Leadership
- Manage stakeholder expectations, priorities, risks, dependencies, and decision-making throughout the project lifecycle.
- Project & Delivery Management
- Ensure projects are properly planned, resourced, and delivered on time, within scope, and in line with business objectives.
Questions about this listing
What salary does MSC Group offer for this role?
MSC Group lists CHF 97'500 - 165'500 gross per year for this position in Geneva. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does MSC Group offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with MSC Group during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Geneva?
EU/EFTA residents living in the border zone of the country adjoining Canton Geneva can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Geneva's cantonal migration office or with HR during the application.
How do I apply for this position at MSC Group?
Use the "Apply now" button on this page — it links directly to MSC Group's original listing at careers.msccruises.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
