Social Services Specialist — Swisscom (sede Ticino)
Role overview
He tuo futuro inizia who Social Services Specialist at Swisscom – where humans make the difference. You accompany employees in demanding situations with professionalism, discretion and benevolence. In close collaboration with managers, human resources and external partners, you contribute to a modern, inclusive and human-centred work environment. You combine corporate social counselling and case management to sustainably strengthen health, work capacity and well-being.
Your future begins here - Advise employees on personal, social and health issues with a solutions and resources oriented approach - Provide case management in complex situations such as prolonged absences and reintegration and coordinate internal and external stakeholders - Support managers in difficult management situations and provide concrete and expert support - Identify trends and needs and actively contribute to the development of People Care - Work in a transversal way within the team and use a generalistic profile with in-depth expertise
Your skills - Bachelor or Master (Uni/HES/HF) in social work, applied psychology or equivalent training - Experience in corporate social counselling, case management or related fields - Systemic thinking and strong advisory skills - Ability to structure complex situations and effectively coordinate different actors - Empathy, discretion and clear communication - Autonomy, initiative and taste for interdisciplinary work - Collaboration, reliability and responsibility - Excellent knowledge of French and good knowledge of English and good understanding of German
Description
He tuo futuro inizia who Social Services Specialist at Swisscom – where humans make the difference. You accompany employees in demanding situations with professionalism, discretion and benevolence. In close collaboration with managers, human resources and external partners, you contribute to a modern, inclusive and human-centred work environment. You combine corporate social counselling and case management to sustainably strengthen health, work capacity and well-being.
Your future begins here - Advise employees on personal, social and health issues with a solutions and resources oriented approach - Provide case management in complex situations such as prolonged absences and reintegration and coordinate internal and external stakeholders - Support managers in difficult management situations and provide concrete and expert support - Identify trends and needs and actively contribute to the development of People Care - Work in a transversal way within the team and use a generalistic profile with in-depth expertise
Your skills - Bachelor or Master (Uni/HES/HF) in social work, applied psychology or equivalent training - Experience in corporate social counselling, case management or related fields - Systemic thinking and strong advisory skills - Ability to structure complex situations and effectively coordinate different actors - Empathy, discretion and clear communication - Autonomy, initiative and taste for interdisciplinary work - Collaboration, reliability and responsibility - Excellent knowledge of French and good knowledge of English and good understanding of German
