Head of Customer Project Management — Bobst

Full description

Head of Customer Project Management

Key Responsibilities

• Define and deploy the global Customer Project Management strategy and operating model aligned with business priorities.
• Lead and develop a high-performing global organization, fostering talent growth, coaching, and succession planning.
• Oversee the worldwide customer project portfolio, ensuring delivery against contractual commitments for scope, schedule, cost, quality, profitability, and customer satisfaction.
• Establish and maintain global project governance, methodologies, standards, tools, KPIs, and reporting practices.
• Drive portfolio reviews and provide executive-level visibility on project performance, risks, opportunities, claims, and resource requirements.
• Act as executive sponsor for strategic or critical customer projects and lead recovery plans when required.
• Strengthen collaboration across functions and regions to improve end-to-end project execution.
• Ensure rigorous management of project profitability, cash flow, forecasting, change management, and risk mitigation.
• Build strong executive-level customer relationships and support key business objectives.
• Lead continuous improvement and digitalization initiatives to enhance project management capabilities and decision-making.
• Ensure compliance with contractual requirements, internal policies, quality standards, and health & safety regulations

Profile

• Master's degree in Engineering, Business Administration, Project Management, or a related field. MBA is a plus.
• Extensive leadership experience in global customer project management within industrial equipment, engineered-to-order, or capital goods environments.
• Strong track record of leading large international and multicultural teams.
• Demonstrated experience managing complex global project portfolios with accountability for revenue, margins, cash flow, customer satisfaction, and risk.
• Deep expertise in project governance, contract management, financial management, risk management, and project recovery.
• Strong business and financial acumen with the ability to balance strategic and operational priorities.
• Executive presence with excellent stakeholder management and influencing skills.
• Proven ability to drive organizational transformation and continuous improvement.
• Excellent communication, negotiation, and leadership capabilities.
• Fluent in English
• French and/or German are considered strong assets.
• Willingness to travel internationally.