Manager of the Personality Injuries Complaint Management System — EPFL

NewCHF 60'500 - 91'500

EPFL · Lausanne (VD)

Categoria: Amministrazione Contratto: full-time Salario: CHF 60'500 - 91'500

SalaryCHF 60'500 - 91'500

Mission

Join EPFL and contribute to a respectful work and study environment where everyone knows who to turn to.

EPFL is putting in place a new institutional framework for managing complaints of personality damage and conflict management.

Mission
Join EPFL and contribute to a respectful work and study environment where everyone knows who to turn to.
Main tasks and responsibilities Pilotage and coordination
Ensure the operational coordination and daily monitoring of the arrangements, files, actions and decisions, in accordance with deadlines and institutional procedures.

Main tasks and responsibilities Pilotage and coordination
Ensure the operational coordination and daily monitoring of the arrangements, files, actions and decisions, in accordance with deadlines and institutional procedures.
Coordinate the internal, consistent, timely and confidential treatment of situations transmitted by the external body responsible for receiving complaints and preliminary investigation, including by bringing together the internal committee analysing the investigation and its recommendations.
Provide a point of contact and guidance for key internal stakeholders and the external forum.
Prepare and coordinate the governance sessions of the system, prepare minutes and ensure the traceability of follow-up and decision-making elements.
Transverse collaboration and continuous improvement
Work closely with the units responsible for prevention, support and support for a coordinated and coherent approach.
Structure, document and evolve the coordination procedures, tools and modalities of the system.
Participate in the evolution of the institutional mechanism for managing personal injury. Reporting
Contribute to data consolidation, monitoring of indicators and institutional reporting related to personality damage. Profile

It is a position with a high human impact, at the crossroads of organization, collaboration and discernment, for a person who knows how to combine procedural rigour and situational sense.
Excellent organizational, coordination and structuring capabilities for complex processes.
Service orientation and sense of user experience.
Very good relational and communication skills in French and English, with ease to collaborate with various interlocutors in a sensitive environment.
A strong sense of confidentiality, discernment and ethics, a spirit of analysis and capacity for synthesis. We offer
A position where you will have the opportunity to build, analyse, propose improvements to bring real added value
A stimulating, dynamic and multicultural working environment within our Vice-President for Human Development
Attractive working conditions that promote balance, development and professional commitment. Information Effective date: As soon as possible
Min occupancy rate : 80.00 Max occupancy rate : 100,00 Type of contract: CDI Reference: 2325

Main tasks and responsibilities Pilotage and coordination
Participate in the evolution of the institutional mechanism for managing personal injury.
Contribute to data consolidation, monitoring of indicators and institutional reporting related to personality damage.
A strong sense of confidentiality, discernment and ethics, a spirit of analysis and capacity for synthesis.
Attractive working conditions that promote balance, development and professional commitment. Effective date: As soon as possible
Min occupancy rate : 80.00 Max occupancy rate : 100,00 Type of contract: CDI

Main tasks and responsibilities
Pilotage and coordination
Attractive working conditions that promote balance, development and professional commitment.
Information
Effective date: As soon as possible
Min occupancy rate : 80.00
Max occupancy rate : 100,00
Type of contract: CDI
Reference: 2325

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