Junior Commercial Support Operations Intern — SOPHiA GENETICS

Full description

At SOPHiA GENETICS , we are building the future of AI-assisted, data-driven medicine. But delivering innovative technology to customers takes more than great science and great products. Behind every commercial opportunity are processes, systems, data and teams that need to work seamlessly together. That is where you come in. We are looking for a Junior Customer Services Specialist Intern to join our Customer Services Department for a six-month internship and support the transformation of our Commercial Support Operations. We want our Opportunity-to-Order processes to be clearer and more efficient, our CRM data to be accurate and ready to support reporting, automation and AI, our teams to have documentation they can actually rely on and to prepare for the next generation of our CRM and CPQ environment. You will contribute to several transformation initiatives across Commercial Support Operations.

• Help improve our Opportunity-to-Order process. Track improvement actions, KPIs and milestones, coordinate cross-functional follow-ups and help turn agreed improvements into clear, documented action plans.
• Make our CRM data more reliable. Working in cooperation with Revenue Operations, identify gaps in critical Salesforce data, support data-quality analysis and help track remediation actions. The goal is data that is accurate, searchable and ready to support reporting, automation and future AI initiatives.
• Turn processes into knowledge. Create and maintain process maps, how-to articles and practical documentation, and contribute to our CRM/CPQ Playbook and internal Knowledge Base.
• Help prepare the future of CRM & CPQ. Document business requirements and current pain points and gather key inputs for our future CRM/CPQ architecture, contributing to the development of a business case.
• Work with data and KPIs. Support dashboards and reporting to help teams understand progress and make informed decisions.
• Experiment with AI. Participate in testing AI initiatives and explore how new tools can support commercial and customer-service operations.
• Get close to our customers. Support day-to-day Customer Services activities and develop an understanding of what customer centricity looks like in practice.