ICT & E-Business Supporter — Ex Libris
- Location
- Dietikon
- Contract
- full-time
- Posted
- 7 days ago
Role overview
Immerse yourself in the world of Ex Libris – the largest Swiss media online shop!
As an ICT & E-Business Supporter (100%) you are the central point of contact for Microsoft Office topics, webshop, e-books, ERP and logistics.
Support our teams, solve technical challenges.
- Immerse yourself in the world of Ex Libris – the largest Swiss media online shop!
- As an ICT & E-Business Supporter (100%) you are the central point of contact for Microsoft Office topics, webshop, e-books, ERP and logistics.
- First-level support software and hardware for employee workplaces and logistics equipment
- Analysis, forwarding and control of support cases to external partners
Main responsibilities
- First-level support software and hardware for employee workplaces and logistics equipment
- Analysis, forwarding and control of support cases to external partners
Application process
- Coordination and troubleshooting for web applications, ERP and Office applications
- Technical second-level support for digital products from the online shop (e-books)
- Creating documentation such as process descriptions, work instructions
- Maintenance of user management ERP and environment systems Requirements
- 5 years of experience in IT support: professional experience in a commercial or production company
- Completed vocational apprenticeship (EFZ): basic computer science training (e.g. mediamatist or computer scientist), possible further education and deepening of web technologies
- German (fluent) English (good knowledge): German is a mandatory criterion, which is why applications in foreign languages are not viewed.
- Basic computer science training (e.g. mediamatist or computer scientist)
Contacts
- The decision to advance or withdraw from the recruitment process will be communicated by telephone or email.
- Duration until feedback: Up to three weeks of discussion with HR & specialist department The discussion is conducted virtually or on site with the responsible person from HR and/or the specialist department.
- It is primarily about learning more about the personnel and specialist skills and gives both sides the opportunity to assess the cultural fit into the company and team.
- Duration to feedback: Up to three weeks Get to know team Whether someone fits into the team is an important factor for employees and employers when deciding for or against employment.
- In a casual framework, we therefore give the opportunity for everyone to get to know each other.
- Closing discussion before contract issuance Before the contract issuance, we conduct a final discussion in order to clarify open questions of both sides and to regulate contractual details.
- If all points are clarified, the written offer follows.
- Duration until feedback: Up to one week offer & contract issuance After our oral job offer, the most important contract points are verified again.
- After agreement, the contract is commissioned and sent by post. Duration until feedback: Up to three weeks
Additional details
- Maintenance of user management ERP and environment systems
- Team capable, resilient, enthusiastic and communicative personality with initiative and responsibility Confluence, Jira and Zendesk Knowledge
- After agreement, the contract is commissioned and sent by post. Duration until feedback: Up to three weeks
- Note for personnel service providers For this position we only consider direct applications. Grado di occupazione: 100 %
Notes and original content
- for personnel service providers For this position we only consider direct applications. Grado di occupazione: 100 %
- Requirements
- Team capable, resilient, enthusiastic and communicative personality with initiative and responsibility
- Confluence, Jira and Zendesk Knowledge
- Cosa of friamo
- After agreement, the contract is commissioned and sent by post.
- Duration until feedback: Up to three weeks
- Note for personnel service providers For this position we only consider direct applications.
- Grado di occupazione: 100 %
Questions about this listing
What salary does Ex Libris offer for this role?
Ex Libris lists CHF 73'500 - 111'500 gross per year for this position in Dietikon. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Ex Libris offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Ex Libris during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Zürich?
EU/EFTA residents living in the border zone of the country adjoining Canton Zürich can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Zürich's cantonal migration office or with HR during the application.
How do I apply for this position at Ex Libris?
Use the "Apply now" button on this page — it links directly to Ex Libris's original listing at jobs.migros.ch, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
