Group Leader Fachsupport Customer Service Center (m/f/d) — Raiffeisen
CHF 57'500 - 87'000
Raiffeisen · St. Gallen (SG)
- Location
- St. Gallen
- Contract
- full-time
- Posted
- 23 days ago
SalaryCHF 57'500 - 87'000
Role overview
Our customer service center (KSC) handles around 2 million customer contacts a year and is present at 4 locations in 3 language regions with over 200 employees.
In order to strengthen our Service Excellence Team, we are looking for a committed leader who will be responsible for the Customer Service Center’s specialist support team and actively promote its further development.
- Our customer service center (KSC) handles around 2 million customer contacts a year and is present at 4 locations in 3 language regions with over 200 employees.
- In order to strengthen our Service Excellence Team, we are looking for a committed leader who will be responsible for the Customer Service Center’s specialist support team and actively promote its further development.
- Personnel and professional management of the Group Technical Support with 9 employees at the St. Gallen site
- Ensuring efficient, high-quality specialist support for the KSC and Raiffeisenbanks (telephone & ticket system)
Main responsibilities
- Personnel and professional management of the Group Technical Support with 9 employees at the St. Gallen site
- Ensuring efficient, high-quality specialist support for the KSC and Raiffeisenbanks (telephone & ticket system)
- Further development and optimization of banking, procedural and future sales support processes
- Control and ensure compliance with processes, quality standards and defined KPIs
- Close cooperation with internal interfaces and active participation in service excellence in the KSC (including projects and initiatives) Requirements
- Higher education (HF/FH/Uni), ideally with banking or business orientation
- Several years of experience in the customer service, contact center or banking environment, preferably in specialist support or in process-related roles
- Leadership experience and strong ability to develop and empower employees
- Strong conceptual capabilities and high affinity for systems, processes and digital solutions
- Analytical, structured and solution-oriented working method with very good communication skills and stylish German We offer:
Additional details
- Personnel and professional management of the Group Technical Support with 9 employees at the St.
- Close cooperation with internal interfaces and active participation in service excellence in the KSC (including projects and initiatives)
- Analytical, structured and solution-oriented working method with very good communication skills and stylish German
Notes and original content
- Gallen site
- Requirements
