Global Service Excellence Manager (w/m/d) — Komax
- Location
- Dierikon
- Contract
- full-time
- Posted
- 2 days ago
Role overview
Your tasks
Define, harmonize, and continuously improve global service processes throughout the entire service lifecycle.
Drive collaboration, alignment and decision-making across Service, Sales, Operations, IT, and other key business functions.
- Your tasks:
- Define, harmonize, and continuously improve global service processes throughout the entire service lifecycle.
- Proven experience leading cross-functional projects and managing stakeholders across different functions, seniority levels, and regions.
Key requirements
- Proven experience leading cross-functional projects and managing stakeholders across different functions, seniority levels, and regions.
Contacts
Company and context
- Strong track record in process harmonization, operational excellence, business transformation, or service optimization, ideally in a global organization.
- 5+ years of experience in after-sales, field service, service operations, or comparable environment.
- Strong understanding of process and project management, continuous improvement methodologies, and digital business systems such as CRM and ERP.
- Additional qualifications such as PMP (Project Management Professional), Lean Six Sigma certification, or comparable certifications are an advantage.
- Excellent communication, facilitation, and relationship-building skills, combined with a structured, analytical and execution-oriented approach. Fluent in English;
- German language skills and international experience are an advantage.
- Willingness to travel internationally. Your benefits:
- Your new workplace in Dierikon is newly built and equipped with state-of-the-art technology and work equipment.
- Your workplace is located in one of the modern open-plan offices, which also have inspiring meeting zones and a large terrace for various employee events.
- Komax AG offers its employees flexible working time models.
Additional details
- Excellent communication, facilitation, and relationship-building skills, combined with a structured, analytical and execution-oriented approach.
- Willingness to travel internationally.
- Do you have any questions? For further details, please contact:
Notes and original content
- Your profile:
- Fluent in English;
- Your benefits:
- Do you have any questions?
- For further details, please contact:
Questions about this listing
What salary does Komax offer for this role?
Komax lists CHF 96'000 - 146'000 gross per year for this position in Dierikon. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Komax offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Komax during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Lucerne?
EU/EFTA residents living in the border zone of the country adjoining Canton Lucerne can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Lucerne's cantonal migration office or with HR during the application.
How do I apply for this position at Komax?
Use the "Apply now" button on this page — it links directly to Komax's original listing at jobs.komaxgroup.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
