Gestionnaires de dossiers spécialisés accueil clients — État de Vaud (Administration cantonale vaudoise)

Full description

As a specialist case manager, you will play a central role in the processing of residence and visa applications within the Foreign Division. You will analyze various situations taking into account the legal provisions, financial elements and circumstances of each case, in order to contribute to fair and consistent decisions. Your activity will lead you to be in direct contact with the administration, their representatives and various partners. If you appreciate the demanding environments, the autonomous treatment of complex situations and contact with the public, this position offers you the opportunity to put your skills at the service of a concrete and varied mission.

• To receive and inform the administration and to provide the services of the foreign offices
• To instruct, analyse and decide on the granting of visas according to Swiss, European and international legal directives
• Analyse the financial means and other acceptance criteria on the basis of the declarations of acceptance accompanying visa applications C Schengen
• Assess risk and trace information that may impact public safety and order in Switzerland and keep accounts and cash
• Manage, inform users and provide telephone traffic to the call centre of the Foreign Division and carry out various administrative tasks within this framework For further information, please consult the specifications here or contact Mr Hugli, Group Manager of the Window and Visa Sector at +41 21 316 45 87.
• SWC or equivalent
• Professional experience 5 years minimum case management or useful in the field
• Interest in Swiss and international socio-political news
• Customer orientation, empathy, firmness and know how to deal with administration
• Interest / knowledge of the Aliens and Integration Act
• Language knowledge (national and English or otherwise) ----------------------------------------------- RECRUITMENT PROCESS You're attracted to this description? Thank you for sending us your complete file (CV, cover letter, work certificates and diplomas), which we look forward to receiving. After a first selection on file, the first interviews will take place on November 12 and 16, 2026.

Position in the Cantonal Administration of Vaud (State of Vaud), Switzerland. Online application on the official career portal offers-emploi.vd.ch.