Gestionnaire de dossiers front-office (100%) - CDI — EVAM

Full description

The EVAM (Vaudian institution for the reception of migrants) is a major player in the voodoo public service. With more than 1,000 committed collaborators and an annual budget of 360 million francs, we ensure the reception, support and integration of migrants in the canton of Vaud.

Every day, our teams work with openness and responsibility to address key social issues. Joining EVAM means putting your skills at the service of a human mission and of public utility, in a stimulating, diverse and constantly evolving professional environment.

In a new position we recruit one

Front-office folder manager (100%) - CDI

[Salary class](https://www.evam.ch/app/uploads/2026/06/Bareme-salarial 2026.pdf): 4 (This scale refers to validated prerequisites, failing which classification is at grade level -1)

Location : En Chamard 55 D, 1442 Montagny-près-Yverdon Entry into office : Immediately or to be agreed

What you bring to our mission

In connection with a multidisciplinary team, you play an essential role with the beneficiaries. You will be their first point of contact, guide them in their efforts and help ensure quality service, in line with current standards.

The word of your future leader, Géraldine

"With strong experience in public administration, both in the management of complex files and in the management of teams, I joined EVAM 6 years ago as head of the Home and Service Centre. Since 2024, I have been a proud leader of Montagny's Antenna.

• Everyday, I work with a team that is strong and caring, where self-help is not a hollow word but a reality. If you share our values of solidarity and respect, and want to invest in a meaningful profession, we will be happy to welcome you with us! *

Your key missions

• You manage requests from users received via the antenna's main mailbox.
• You ensure the back office activities of the antenna, including the processing and orientation of applications.
• You process requests for urgent financial assistance and mail order assistance.
• You intervene in a versatile way to support activities requiring replacement or operational reinforcement.

Your profile

• Graduated from an SWC employed in commerce or equivalent training.
• Minimum 3 years of experience in a similar sector.
• Very good knowledge of social insurance and mastery of common office tools.
• Excellent level of French, both oral and written. Proficiency in English or other languages is an asset.
• Organizational sense, adaptability, professional ethics and stress resistance.

What EVAM proposes

• A committed working environment
• A policy of continuous training to evolve in your career
• 5 weeks of holiday (6 from 50 years)
• Very good social benefits
• Meaningful projects in a stimulating intercultural context

The three-step recruitment process

1. Interview with Team Leader and Recruitment Officer
2. Situation
3. Immersion

At the end of the process: request for an extract of the criminal record, special extract and certificate from the prosecution office (virgin documents required).

Do you recognize yourself in this mission? We look forward to discovering your candidacy and building together a solidarity future. *

All applications are processed directly by our Recruitment team. We do not collaborate with recruitment firms or agencies for this position.