Customer Support Manager — Delvitech SA
- Location
- Mendrisio
- Contract
- other
- Posted
- 14 days ago
Role overview
Customer Support Manager ABOUT DELVITECH
Delvitech stands at the forefront of technological advancement, having pioneered innovative Automatic Optical Inspection (AOI) technology for assembled printed circuit boards (PCB) utilizing artificial intelligence.
Our accomplished team is driven by a commitment to exceed technological boundaries and consistently deliver exceptional results.
- Customer Support Manager ABOUT DELVITECH
- Delvitech stands at the forefront of technological advancement, having pioneered innovative Automatic Optical Inspection (AOI) technology for assembled printed circuit boards (PCB) utilizing artificial intelligence.
- KEY RESPONSIBILITIES
- Supervising the daily operations of corporate customer service department.
Main responsibilities
- KEY RESPONSIBILITIES
- Supervising the daily operations of corporate customer service department.
Application process
- Supervise the support team of application Engineers (supervisory duties include coaching, training and motivating the team to perform effectively).
- Oversee and evaluate the team’s ongoing training efforts.
- Informing the team of all new information related to products, procedures, and trends.
- Ensure that responses to customer inquiries are accurate and provided in a timely manner.
- Motivational skills and ability to supervise and lead a team of Application Engineers.
- Ability to manage a large number of incoming calls and emails
- Commitment to improve customer service skills on an ongoing basis.
- Availability to travel.
Contacts
- If this position matches your skills and aspirations, please send your complete application, including CV and references, to [email protected] with your name and “Customer Support Manager” in the subject line.
- Only short list candidates will be contacted.
Company and context
- Develop policies and procedures by balancing satisfying customer needs and supporting the goals of the organization.
- Setting customer service goals for team members and helping them reach those goals.
- Interacting with customers and handling customer queries and complaints in an efficient and timely manner.
- Handling face-to-face enquiries from customers. Issue refunds or compensation to customers
- Keep and maintain accurate records of discussions or correspondence with customers.
- Improve customer service procedures, policies and standards for your organisation or department.
- Meet with other managers to discuss possible improvements to customer service
- Train staff to deliver a high standard of customer service.
- In depth knowledge of company’s products and services being constantly up to date with changes.
- Maintaining relationships with profitable customers, always creating a reliable customer loyalty program.
Additional details
- Customer Support Manager
- Presently, an opportunity exists for a proficient and motivated Customer Support Manager
- Handling face-to-face enquiries from customers. Issue refunds or compensation to customers
- Staying current on the latest industry trends, techniques and technologies.
- Leadership skills with the ability to set and prioritize goals. Affinity for multitasking with precision
- Open minded and ability to work in a multidisciplinary team;
Notes and original content
- ABOUT DELVITECH
- JOB DESCRIPTION
- Handling face-to-face enquiries from customers.
- Issue refunds or compensation to customers
- REQUIREMENTS
- Leadership skills with the ability to set and prioritize goals.
- Affinity for multitasking with precision
Questions about this listing
What salary does Delvitech SA offer for this role?
Delvitech SA lists CHF 82'500 - 127'000 gross per year for this position in Mendrisio. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Delvitech SA offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Delvitech SA during the application process, since these details can vary by role even within the same contract category.
Do I need the G permit to apply for this role in Ticino as an Italian cross-border worker?
Yes, if you are resident in Italy within the 20 km border zone. The Swiss employer files the G-permit application at the Ticino cantonal migration office after the contract is signed — first issuance takes 2-6 weeks, then automatic yearly renewal for as long as the employment continues. Weekly return to your Italian home is required to keep the status.
How do I apply for this position at Delvitech SA?
Use the "Apply now" button on this page — it links directly to Delvitech SA's original listing at legacy.delvi.tech, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
