Customer Success Account Manager — Microsoft
- Location
- Zürich
- Contract
- full-time
- Posted
- 2 days ago
Role overview
Microsoft Customer & Partner Solutions accelerates customer outcomes and business growth.
By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact.
Through deep technical expertise and differentiated go-to-market execution, we win, capture market share, and scale repeatable growth motions.
- Microsoft Customer & Partner Solutions accelerates customer outcomes and business growth.
- By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact.
- Build trusted advisor relationships with customer stakeholders and Microsoft teams, helping align technology investments to strategic business priorities and outcomes.
- Required
- Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND solid customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
Main responsibilities
- Build trusted advisor relationships with customer stakeholders and Microsoft teams, helping align technology investments to strategic business priorities and outcomes.
Key requirements
- Required
- Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND solid customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
- OR equivalent experience.
- This role requires collaboration with local customers; therefore, fluency in German is required. Preferred Qualifications:
- Microsoft certification in relevant technologies (e.g., Azure, M365, Copilot)
- Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification
- Project Management Institute (PMI) or equivalent Project Management certification Prosci or equivalent certification Customer Success Account Mgmt IC4
- The typical base pay range for this role across Switzerland is CHF 126,000.00
- CHF 208,700.00 per year.
- Certain roles may be eligible for benefits and other compensation.
- Find additional benefits and pay information here:
- https://careers.microsoft.com/v2/global/en/corporate-pay/switzerland-corporate-pay.html
Application process
- This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
- Microsoft is an equal opportunity employer.
- All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.
- If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Company and context
- Microsoft’s mission is to empower every person and every organization on the planet to achieve more.
- As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals.
- Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
- Lead stakeholder and priority alignment efforts across customer organizations, establishing shared objectives, success measures, and governance approaches.
- Own Customer Success Planning and execution, translating business priorities into coordinated success motions that drive measurable customer value.
- Orchestrate cross-functional execution that strengthens customer health, accelerates cloud adoption, and advances AI transformation across customer environments.
- Leverage Success Management Services, Success Programs, and broader Microsoft resources to drive scaled execution, value realization, and customer success outcomes.
- Proactively manage customer risks, adoption challenges, and delivery dependencies, guiding stakeholders toward resolution and long-term success.
- Serve as a customer advocate and customer success leader, continuously improving execution effectiveness and helping customers realize durable business value from Microsoft investments.
Additional details
- This role requires collaboration with local customers; therefore, fluency in German is required.
- Project Management Institute (PMI) or equivalent Project Management certification Prosci or equivalent certification Customer Success Account Mgmt IC4
Notes and original content
- Responsibilities
- Qualifications
- Project Management Institute (PMI) or equivalent Project Management certification
- Prosci or equivalent certification
- Customer Success Account Mgmt IC4
Questions about this listing
What salary does Microsoft offer for this role?
Microsoft lists CHF 101'500 - 154'000 gross per year for this position in Zürich. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Microsoft offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Microsoft during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Zürich?
EU/EFTA residents living in the border zone of the country adjoining Canton Zürich can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Zürich's cantonal migration office or with HR during the application.
How do I apply for this position at Microsoft?
Use the "Apply now" button on this page — it links directly to Microsoft's original listing at apply.careers.microsoft.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
