Customer Service Advisor Online Trading - Tradedirect (CDD Contract) — Banque Cantonale Vaudoise
CHF 60'500 - 91'500
Banque Cantonale Vaudoise · Lausanne (VD)
- Location
- Lausanne
- Contract
- full-time
- Posted
- 8 days ago
SalaryCHF 60'500 - 91'500
Role overview
What if your professional history continues at the BCV?
Join the first universal bank in the canton of Vaud, one of the strongest banks in the world, and its 2,000 collaborators.
Take part in the success of an institution rated AA by Standard & Poors since 2011 and contribute to the growth of the Vaud economic fabric as well as to the attractiveness and vitality of our region.
- What if your professional history continues at the BCV?
- Join the first universal bank in the canton of Vaud, one of the strongest banks in the world, and its 2,000 collaborators.
- Commercial training (experience in the financial/banking sector is an advantage)
- In addition to your French mother tongue, you have an excellent knowledge of German (English and German Swiss an advantage)
Key requirements
- Commercial training (experience in the financial/banking sector is an advantage)
- In addition to your French mother tongue, you have an excellent knowledge of German (English and German Swiss an advantage)
- You are interested in financial markets, the stock exchange and the new modern digital channels
- You have an excellent sense of service, like contact with customers and have a team spirit You are willing to learn and determined
- You master the usual computer tools (PC, Mac, Word, Excel, iPhone/Android smartphone, etc.) and are interested in new technologies
- Let us write together three stories, one of your career, one of your bank, one of our region.
Application process
- If this position is for you, apply now and participate in the promising future of the BCV.
- Assist clients in technical problems, explain how the product works (navigation in iOS and Android applications, use of tools on the website) and help to respond to customer complaints
- Identify business opportunities and track customers and prospects (prospecting relationships, Welcome Calls, etc.),
- Perform the administrative tasks related to the activity.
Contacts
- Welcome and serve our Tradedirect clients, via the various communication channels (telephone, e-mail, chat, social networks, etc.)
- Be one of TradeDirect's product references, accompanying internal and external customers in their stock market operations
Additional details
- You have an excellent sense of service, like contact with customers and have a team spirit You are willing to learn and determined
Notes and original content
- Your profile:
- You have an excellent sense of service, like contact with customers and have a team spirit
- You are willing to learn and determined
