Conseillère ou Conseiller à distance — Banque Cantonale Vaudoise

Full description

What if your professional history continues at the BCV? Join the first universal bank in the canton of Vaud, one of the strongest banks in the world, and its 2,000 collaborators. Take part in the success of an institution rated AA by Standard & Poors since 2011 and contribute to the growth of the Vaud economic fabric as well as to the attractiveness and vitality of our region. For our Retail Division, we are looking for one or more:

Remote Advisor - Prilly Your main missions

• advise and serve our internal and external clients (by phone, email and chat), responding to their commercial, administrative and support requests,
• detect and seize business opportunities (current management, foresight, mortgage, investments) and, where appropriate, arrange appointments with agency advisors,
• promote and support our customers in the use of our remote banking services (e-banking and mobile applications),
• actively participate in outgoing call campaigns based on targeted business opportunities,
• contribute to the quality of service by ensuring the proper processing of requests and complaints, as well as the reliable updating of our CRM tools. Your profile:
• holder of a trade CFC or equivalent,
• confirmed experience of at least 2 years in customer service,
• very good mastery of computer tools,
• dynamic, excellent service and team spirit,
• A perfect mastery of French, very good skills in English or German (oral and written), another language is an asset.

If this position is for you, apply now and participate in the promising future of the BCV. Let's write together three stories, that of your career, that of your bank, that of our region.