Collaborateur*trice Service Clientèle-80% — IKEA

Full description

Who you are

We are looking for a collaborator for our customer service, who would like to help our customers and offer them the best possible shopping experience. Thanks to you, not only will our clients enter IKEA with a smile, but they will also go back with it and be happy to come back.

• You have a strong service orientation, a friendly attitude, and a strong sense of what customers want.
• You like to answer questions and you find a solution to every problem - whatever tension the situation can cause.
• You feel comfortable enough in English to communicate with international clients.
• You like to work with people and try to offer our customers the best possible shopping experience.
• You have an affinity for numbers, you're skillful with money and you're comfortable with computers.
• You have the passion for furnishing and the IKEA brand and are looking forward to knowing in detail the range of products and the IKEA service options

Your responsibilities

• Advise and assist clients and systematically welcome them with a friendly smile in the following areas:
• In the entrance area: Greet clients, ensure they feel well received and well informed from the start and direct them to the right contact person if necessary.
• In Småland: Ensure that children aged 3 to 10 are in good hands.
• At the Return Desk: Finding quick, simple and customer-oriented solutions for all issues, based on our internal guidelines.
• In the cargo collection area: Control, return the purchased goods to our customers and ensure that the waiting times are as short as possible.
• At the caisse: Prove every day that the service can be both quick and friendly and say goodbye to people in a way that makes them want to come back: with a smile.

-The minimum English level B2 is required on this post

About this industry

At IKEA, we think primarily of our clients. At Customer Service, we build and nurture long-term relationships with our new and old customers. We are a group of diverse people who collaborate to ensure a pleasant and positive experience for all. We set up services, collect feedback and improve what already exists. We have the passion of people within us and our operation is based on intelligent relationships based on listening to needs.

You think this could work for you?

As we have already indicated, we value the well-being of our collaborators.

So we want to say 'thank you'!

We offer as such

• 28 days of vacation (based on 100 % shift)
• 8 weeks paid parental leave for fathers; 20 weeks paid parental leave for mothers
• Very attractive social benefits
• 15% discount on your purchases - in each IKEA store in Switzerland.
• Would you rather come to work on public transport? We cover between 85% and 100% of the price of an annual subscription.
• Unlimited access to the LinkedIn learning platform
• Favourable and balanced meals in our canteen (4.50 CHF for meat dishes and 3.50 CHF for vegetarian dishes).
• Premiums paid to all employees

There are many possibilities of evolution in IKEA. We encourage and support our employees to try different roles, move from one job to another or even go abroad. Please submit the complete application package online via our website. However, we cannot take into account applications and documents sent by e-mail or mail.

That's all on our side!

That was a lot of information, wasn't it? We'd like to know more about you. Just click 'Post Now' And here we go!

Applications are reviewed as and when the right person is found, the process can be terminated. So don't hesitate to apply as soon as possible.

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