Responsable de Service - Conseil Bancaire à Distance — Banque Cantonale Vaudoise
- Location
- Lausanne
- Contract
- Full-time
- Posted
- 7 days ago
Full description
What if your professional history continues at the BCV? Put your managerial ambitions at the service of a healthy and sustainable performance by joining the canton of Vaud's first universal bank, one of the strongest banks in the world, and its 2,000 collaborators. Take part in the success of an institution rated AA by Standard & Poors since 2011 and contribute to the growth of the Vaud economic fabric as well as to the attractiveness and vitality of our region. For our Retail Division, we are looking for one or more:
Announcement Service Manager - Distance Banking Council Your main missions:
- effectively supervise, mentor and pilot a team of about 10 remote advisors (shift planning, absences, activity management, resource allocation),
- train, coach, animate and develop the skills of its team of advisors to achieve business and service quality objectives,
- ensure the application and compliance of the Bank's standards and guidelines,
- support complex cases and customer complaints that are climbed to ensure a high level of customer satisfaction,
- be a force for proposals in the continuous improvement of the activities supported by its team,
- work in partnership with other managers of the Remote Consulting Centre and other Bank stakeholders to ensure that business and service quality objectives are met. Your profile:
- higher banking and/or commercial training,
- banking experience,
- management experience in a customer service by telephone an asset,
- customer and business orientation,
- spirit of analysis, force of proposal,
- experience in change management and project management,
- perfect mastery of French, very good oral and written knowledge in English, mastery of German an asset.
If this position is for you, apply now and participate in the promising future of the BCV. Let's write together three stories, that of your career, that of your bank, that of our region.
Questions about this listing
What salary does Banque Cantonale Vaudoise offer for this role?
The original listing does not state a salary. Our estimate for this role and sector in Lausanne is CHF 174'500 - 306'000 gross per year — an estimate, not a figure communicated by Banque Cantonale Vaudoise. The calculator on this site converts a gross salary into your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Banque Cantonale Vaudoise offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Banque Cantonale Vaudoise during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Vaud?
EU/EFTA residents living in the border zone of the country adjoining Canton Vaud can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Vaud's cantonal migration office or with HR during the application.
How do I apply for this position at Banque Cantonale Vaudoise?
Use the "Apply now" button on this page — it links directly to Banque Cantonale Vaudoise's original listing at jobs.bcv.ch, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
