Consultant.e Technico-fonctionnel SAP CRM Senior — Talan

Full description

You will contribute to the maintenance, evolution and optimization of SAP CRM solutions, ensuring the reliability of business processes, data quality and integration with SAP S/4HANA. You will intervene throughout the entire application life cycle, from scoping needs to production support, in an environment demanding safety, compliance and traceability. Your missions

• Provide corrective, scalable and adaptive maintenance of SAP CRM applications, as well as level 2 and 3 operational support.
• Design, configure and evolve the business processes related to social services, including Social Service Management (SSM), Case Management and Activity Management.
• Intervention on SAP CRM WebUI and technical layers BOL/GENIL.
• Manage and ensure consistency of baseline data, including Master Data and Business Partners.
• Design and maintain business rules using SAP BRF+.
• Ensure robust interfaces and exchanges between SAP CRM and SAP S/4HANA, in collaboration with relevant teams.
• Analyze incidents, identify root causes and implement sustainable solutions.
• Participate in the design, development, testing, deployment and production phases of the evolutions.
• Ensure quality of documentation, application security, traceability and compliance of solutions.
• Work with technical and trade teams to optimize user processes, workflows and pathways.
• Contribute to continuous application improvement and knowledge sharing.
• You justify at least 7 years of experience on SAP CRM, ideally in complex, critical and highly integrated environments.
• You master SAP CRM WebUI as well as BOL and GENIL layers.
• You have a proven experience in Master Data / Business Partner, Case Management and Activity Management.
• You know the Social Service Management (SSM) module.
• You master SAP BRF+, including the configuration of business rules, functions, expressions and decision tables.
• You have a concrete experience of integrations between SAP CRM and SAP S/4HANA.
• You master application maintenance activities, RUN support and N2/N3 incident resolution.
• You are comfortable with Jira, ChaRM, SAP Solution Manager and Confluence tools.
• You are able to analyze complex issues, document your interventions and secure application evolutions.
• You speak English fluently, both oral and written.

Complementary competences appreciated

• SAP CRM or SAP Customer Experience certification.
• SAP application security knowledge, authorization management, traceability and auditability.
• Experience with Middleware SAP solutions and complex CRM/S/4HANA integration projects.
• Knowledge of the approaches Standard First, Low Code and Keep the Core Clean.
• Experience in animation of Fit-to-Standard workshops.
• Ability to support change and ensure knowledge transfer.
• Experience in a highly regulated environment.