Assistant Manager Opérations Banquets – H/F — Ibis Budget

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Company descriptionLocated on the shores of Lake Geneva and offering a magnificent view of the Alps, Fairmont Hotel Montreux Palace is a prestigious establishment, member of the Accor Group, Fairmont brand and affiliated with Swiss Deluxe Hotels. Enjoying an incomparable world reputation, characterized by 236 luxurious rooms and suites and a highly refined gastronomic experience, the Fairmont Le Montreux Palace is a truly enchanting place. Its six restaurants and bars offer a wide selection of delights that will satisfy the most demanding palates. Montreux Jazz Café is the perfect place to live at the pace of the Festival 365 days a year in the magical setting of Fairmont Le Montreux Palace

• The MP的s Bar & Grill is an upscale restaurant with a relaxed atmosphere, specialized in grilling and unparalleled in the region; and the Funky Claudes Bar is the perfect place to relax late in the night, enjoying an incredible selection of traditional and exclusive cocktails to the sound of the city's best live music scene. The Fairmont Le Montreux Palace is also specialized in organizing congresses, meetings and seminars. The Fairmont Spa is a 2000 m2 wellness oasis dedicated to fitness, relaxation and beauty. Position DescriptionRelevant of the Manager Operations Banquets & La Palmeraie the responsibilities and essential functions of the position include, but are not limited to: Leadership & PeopleBe a visible and exemplary field leader.Replace the Manager during his absence. Develop, coach and support employees in their evolution.Identify talents and contribute to the succession plan.Complete regular performance and development interviews.Encourage a culture of commitment, recognition and accountability.Manage conflicts and maintain a positive working climate.Ensure effective communication between the various teams and departments.Ensure the commitment and well-being of employees.Financial ManagementParticipate in the follow-up to the department's P&L.Control the costs of staff regularly handled according to budgets. Optimize productivity.Follow labour ratios.Participate in the annual budget and monthly forecasts.Identify opportunities to improve profitability.Contribute to achieving GOP objectives.Bank Operations Simultaneously supervise multiple events.Ensure good BEO performance.Check room set-up before each event. Coordinate with Kitchen, Stewarding, Technical Service and Housekeeping.Participate in daily operational meetings. Organize post-event briefings.Guest ExperienceBe present with customers during events.Anticipate customer needs.Manage VIP requests and special events. Create personalized experiences.Transform claims into loyalty opportunities.Encourage upselling and additional sales.Quality & StandardsEnsure compliance with Fairmont and Accor standards.Ensure compliance with LQA standards.Follow Voice of Guest (VOG) indicators.Develop, implement and monitor action plans from LQA, Voice of Guest and TrustYou audits.Complete regular quality audits.Ensure adherence to emotional and technical standards. Agency Staff ManagementDevelop a sustainable partnership with the agencies. Select the best extra profiles. Organize the integration of extras. Evaluate performance after each mission.Constitute a pool of qualified extras.Control the associated hours and costs.Initiate a recruitment and retention strategy for a team of regular extras, allowing to optimize staff costs and ensure better business continuity. Administration & PlanningDevelop weekly schedules. Prepare the personnel previews.Control time sheets. Ensure the updating of employee files.Ensure compliance with HR procedures.Commercial PerformanceIdentify additional revenue opportunities. Optimize the use of event spaces.Work with Sales & Events to anticipate operational needs. Support the commercial success of events.Food Safety & ComplianceEnsure the application of HACCP standards.Ensure compliance with allergenic regulations.Ensure compliance with hygiene procedures.Participate in internal and external audits.Ensure the safety of employees and customersQualificationsMinimum 5 years experience in high-end restoration, including significant experience in Banquet operations.Minimum 2 years experience in management or team supervision. (1 year seems a little weak for a hotel like Fairmont Montreux Palace. )Diploma in the recognized serviceExperience in the hotel industry 5*Written and verbal mastery of the French and English languagesKnowledge of a third language an assetKnowledge of the OperaCloud tool an assetA previous experience of a point-of-sale system (POS system)Facility with computer tools (Word, Excel, Outlook, pay system)Team supervision skillsExcellent interpersonal skills and problem-solving skillsAlexibility at the hourly levelCapacity to work effectively under pressure in an environment with sustained rhythmAbility to focus on customer needs by remaining calm and courteous at all timesPhysical implications of the position: The physical implications of the position include, but are not limited to: Constant: stand and walk throughout the work periodConstant: lift and carry loadsFrequent: kneel, push, pull, liftFrequent: climb or descend stairs and rampsAdditional informationOur Values FairmontRespect: We value the needs, ideas, and individuality of others. We treat everyone with fairness and dignity.Belonging: We celebrate our differences. We support one another and always stand together. Empowerment: We have the power to take initiative and anticipate moments that create unforgettable experiences.Excellence: We build genuine connections and Cherish every opportunity to make these around us feel specialDiversity and InclusionFairmont is committed to creating an inclusive environment where diverse talents thrive. We welcome candidates from all backgrounds to join our team. Employee BenefitsJoin our team and enjoy a range of exclusive colleagues benefits, including complimentary upgrades, extended stays, discounted stays at Fairmont and Raffles properties, special discounts on dining and wellness services, and additional luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is awarded with exceptional benefits.