Agent support technique 2ᵉ niveau 80-100% — Sunrise Communications AG
- Location
- Bussigny
- Contract
- other
- Posted
- 4 days ago
Role overview
At Sunrise, we see bigger, we go further and we open new paths.
For naked the working culture consists of doing great things together.
At home, respect and new ideas combine with real teamwork: every voice counts, every perspective makes us stronger.
- At Sunrise, we see bigger, we go further and we open new paths.
- For naked the working culture consists of doing great things together.
Application process
- We look forward to receiving your application! YOUR CHALLENGE:
- Diagnosing and solving advanced failures (network, Internet, VoIP, TV streaming)
- Support complex customer complaints and files: analyze fault history, identify malfunctions and manage action plans until full service recovery
- Managing independently its own ongoing files, regularly informing clients of progress (completed management)
- Understand customer needs, offer solutions tailored to technical issues and meet unusual demands Ensure effective treatment of activations
- Generate value added for customers through the sale of complementary products and services YOUR SKILLS:
- Holder of an informatics operator CFC, informatics CFC or equivalent technical training
- Excellent mastery of computer tools as well as Windows OS and/or Mac OS environments
Additional details
- We look forward to receiving your application!
- Understand customer needs, offer solutions tailored to technical issues and meet unusual demands Ensure effective treatment of activations
- Generate value added for customers through the sale of complementary products and services
- Excellent mastery of French and Italian (mandatory); English is an asset
- Note to agencies: applications sent or downloaded by employment agencies or similar bodies are not desired.
- Therefore they will not be taken into account and will be deleted.
Notes and original content
- to agencies: applications sent or downloaded by employment agencies or similar bodies are not desired.
- Therefore they will not be taken into account and will be deleted. LI-KD1
- YOUR CHALLENGE:
- Understand customer needs, offer solutions tailored to technical issues and meet unusual demands
- Ensure effective treatment of activations
- YOUR SKILLS:
- Excellent mastery of French and Italian (mandatory);
- English is an asset
Questions about this listing
What salary does Sunrise Communications AG offer for this role?
Sunrise Communications AG lists CHF 63'000 - 107'500 gross per year for this position in Bussigny. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Sunrise Communications AG offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Sunrise Communications AG during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Vaud?
EU/EFTA residents living in the border zone of the country adjoining Canton Vaud can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Vaud's cantonal migration office or with HR during the application.
How do I apply for this position at Sunrise Communications AG?
Use the "Apply now" button on this page — it links directly to Sunrise Communications AG's original listing at careers.sunrise.ch, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
