Whatever-Whenever Agent/Guest relations (Winter 26/27) - W VERBIER — Marriott International

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Geographic detail

This page corresponds to the job slug whatever-whenever-agent-guest-relations-winter-26-27-w-verbier-marriott-verbier (trailing token: Verbier Marriott Verbier).

The reference location stated in the job ad is Verbier, Canton of Ticino. Remote-tagged roles still retain the city reference for tax, contract and G Permit enrolment purposes.

Original description

Visit in live here : W VERBIER Home Become a W Talent and Embody the W Art of Living! As a ‘Talent’, you are the essence of W for our guests. You bring a playful, warm and welcoming touch that makes all the difference in our W hotels. You are unique, passionate, and your personality shines through in every interaction. AN EXCEPTIONAL OPPORTUNITY TO JOIN THE W VERBIER TEAM! As a key member of the Whatever/Whenever team / Guest relations team , you are the behind-the-scenes force that ensures every guest experience runs seamlessly. From managing incoming calls to coordinating guest requests with precision, your role is all about logistics, anticipation, and operational excellence. You’ll be the central point of contact for guest needs—coordinating with all departments to ensure requests are fulfilled smoothly and proactively identifying opportunities to go above and beyond. Whether it’s a last-minute birthday surprise or a special arrival setup, you’ll have your finger on the pulse of what makes a stay unforgettable. This role requires a global understanding of hotel operations, strong multitasking abilities, and a natural flair for creating WOW moments—even from behind the scenes. You don't just react—you anticipate. You don't just complete tasks—you help shape experiences. All while embodying the Whatever/Whenever service philosophy that defines W Hotels PROFILE • You are passionate about the W brand and are eager to be part of our team. • You have experience in Concierge/ Guest Service department in a high end, lifestyle kind of environment. • Fluent in French and English • You have a natural affinity to styling trends. • You have excellent people skills and have an upbeat, positive attitude to work and life. • You are creative and always think of new ways of doing things, you embrace change. • You are highly motivated • Be detail oriented and have a passion for giving guests an exceptional experience. • Real interest in the worlds of taste, sound, body, scene and

Job details

  • Company: Marriott International
  • Position: Whatever-Whenever Agent/Guest relations (Winter 26/27) - W VERBIER
  • Location: Verbier, Ticino
  • Sector: Hôtellerie / Hospitality
  • Expired on: 2026-06-12

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Find your next opportunity as a cross-border worker in Switzerland.

Information for cross-border workers

Marriott International is located in Verbier in the Canton of Ticino. Cross-border workers need a G Permit, renewable annually, to work in Switzerland. The Canton of Ticino applies withholding tax at variable rates on gross income. Since 2024, the New Tax Agreement introduces concurrent taxation between Italy and Switzerland.

Swiss social contributions include AVS (5.3%), unemployment insurance (1.1%) and LPP (occupational pension). Use our free tax simulator to calculate your net salary and compare the cost of living between Switzerland and Italy.

G permit and residence. To apply for this position as a cross-border worker you must reside in an Italian municipality within the 20 km border zone (Lombardy or Piedmont) and return home at least once a week. The employer files the G permit at the cantonal migration office after the contract is signed: first issuance takes 2-6 weeks and is then renewed yearly. Full-time remote work from Italy is not compatible with cross-border status; extended absences from the Italian home (more than a working week without returning) jeopardise the fiscal regime.

Net salary and the 2024 fiscal agreement. The gross salary advertised here is withheld at source by the Swiss employer at effective rates between 5 % and 19 % in the Canton of Ticino depending on income, marital status and dependants. Cross-border workers hired on or after 1 January 2024 fall under the new Italy-Switzerland concurrent regime: Italy taxes foreign employment income while granting a tax credit on Swiss withholding up to 80 %, declared in section RW of the Italian tax return. Together with social charges the typical gross-to-net gap is 18-28 %. For a personalised calculation on the gross offered by Marriott International open the salary simulator.

Commute and quality of life. Working in Verbier means a daily commute that depends on which crossing you use: Brogeda (A2 motorway) and Chiasso-strada cover the Mendrisiotto and Luganese areas; Stabio and Gaggiolo serve commuters from the Varese province; Ponte Tresa is the historic gateway for Luino and the Verbano lake region. At peak times a Como-Lugano leg runs 25-50 minutes; Varese-Lugano typically takes 35-60. For those considering relocation to Ticino, average rent for a 3.5-room flat in Lugano is CHF 1,500-2,200/month, against EUR 600-900 for an equivalent unit in the province of Como. The Swiss healthcare network (LAMal) offers shorter access times than the Italian SSN but at a monthly premium of CHF 350-500 per adult — a substantial line item in any net-vs-net comparison.

Frequently asked questions

What is the net salary for a cross-border worker in Ticino?
Net salary depends on gross income, marital status and number of children. In the Canton of Ticino, withholding tax ranges from about 2% to 15%. Together with AVS-AI-IPG (5.3%), unemployment insurance (1.1% up to CHF 148,200/year) and LPP (7-18% by age), the typical gross-to-net gap is 18-28%. Use our simulator for a personalised calculation against this listing.
Do cross-border workers need Swiss LAMal health insurance?
New cross-border workers since 2024 must enrol in Swiss LAMal within 3 months of starting work, unless they exercise the right of option to stay in the Italian SSN. Premiums vary by canton, insurance model (standard, family doctor, telmed, HMO) and deductible (CHF 300 minimum up to 2,500 maximum): compare LAMal premiums.
How do I get a G permit to work in the Canton of Ticino?
The G permit is filed by the employer at the cantonal migration office after the contract is signed. First issuance takes 2-6 weeks; the permit is renewed yearly up to the contractual limit. You must reside in an Italian municipality within the 20 km border zone (Lombardy or Piedmont) and return home at least once a week. Full-time remote work from Italy is not compatible with the status.
13th-month salary, vacation and overtime: what does Swiss law say?
The 13th salary is not statutory but is standard practice in Ticino and almost always specified in the contract: paid in December or split into two tranches (June + November). Minimum statutory holiday is 4 weeks (5 weeks for under-20s and over-50s with seniority). Overtime above 40-45 weekly hours, under the Labour Act (LL), is compensated with a 25% premium or equivalent time off within 14 weeks.
What documents do I need to apply for a Swiss job?
For the initial application: CV (European or Swiss format, in a cantonal language), cover letter, and a recent work certificate. After the contract is signed: valid ID card (passport recommended), Italian residence certificate, birth certificate for the G-permit filing, and — for regulated sectors (healthcare, schools, security) — recognition of the Italian degree by SBFI/SEFRI or the relevant cantonal authority, a process that takes 3-6 months.

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