Service Technician - Valais Region — V-ZUG

Full description

V-ZUG Field Service Switzerland ###

The Field Service Switzerland ensures with passion and expertise that our high-quality devices run impeccably and provide our customers with pleasure every day. With 16 locations throughout Switzerland, we are always close by: reliable, solution-oriented and personal. Whether installation, maintenance or repair - we stand for first-class service directly on site. Those who work with us are on the road a lot, close to the people and part of a well-established team that supports each other and celebrates successes together.

This gives you the job ###

• You will be responsible for the diagnosis, repair, revision and maintenance of washing machines and dryers - directly at customers' homes, in an area close to home. No day is like the other: every mission brings a new situation, a new device, a new challenge
• You make binding repair offers and recognize when a repair makes sense - and when an exchange is the more honest recommendation. This assessment is in your hands, and you carry it with the necessary expertise and backbone
• You are not only a technician, but also a consultant: you instruct the customer about the operation, care and maintenance of their devices, clarify connection options and take the time to really answer questions - do not tick off
• You document your bets digitally via tablet: service reports, daily conclusions, offers - clean, complete and timely. This is part of the craft
• You’ll engage with your team every day in the service center – in the morning meeting – and stay up-to-date on service bulletins and technical updates. There is no standstill here, neither technically nor personally

You bring this for the job ###

• You have completed basic craft or electrotechnical training (EFZ or EBA) - ideally as an electrical installer:in, electronics engineer:in or in a comparable profession
• You’ll bring solid electrotechnical knowledge and know how to approach an unknown device – systematically, safely and without starting from the worst case. Ideally, you already bring the NIV 15 permit or are motivated to complete the required further training with us
• You enjoy direct customer contact and bring the ability to explain technical issues so that they arrive at someone who is not a technician - friendly, clear, at eye level
• You work independently and reliably: You know that on some days it gets tight with the schedule, and you still find a way to reconcile quality and deadlines.
• You are physically fit and are not afraid of demanding assignments - whether basement, laundry room or installation situation, which seems puzzling at first glance
• You communicate safely in German and French
• Other languages are a real plus
• You have a category B driver’s license