Collaborateur*trice Relations Clients-80% — IKEA

Full description

Who you are

Do you like helping others and finding simple and pragmatic solutions to everyday problems?

Do you feel as comfortable with a screwdriver as with our customers?

Then you could be the perfect person to join our team.

At IKEA, we have a mission: to improve the daily lives of the largest number.

To achieve this, we need close colleagues, comfortable with practical work and close to our clients – like you.

What you bring

-You have a strong sense of service, an open and professional attitude, and a good understanding of the real needs of our clients.

-You can listen to activ-ement, answer questions with pleasure and find solutions adapted to each situation, even when the rhythm accelerates.

Unforeseeables don't destabilize you. You're looking for solutions rather than excuses.

• - You work independently and are able to make decisions on your own.
• -You communicate fluently in German and ideally also in English.
• -You enjoy human contact and invest every day to offer our customers an excellent shopping experience.
• - You're as comfortable with IT as with tools. You're not afraid of getting up and disposing of furniture.
• - You've had a Class B driver's licence for at least a year. .and a blank criminal record.

-The mastery of French is essential for this position, both oral and written. Good knowledge of German is a real asset and will allow you to evolve smoothly in our multilingual working environment and to offer quality service to all of our customers.

Your responsibilities

You advise and accompany our clientele, while always welcoming with a smile.

At the entrance of the store: you welcome customers so that they feel welcome and well informed upon arrival.

In Småland, you care for the well-being and safety of children aged 3 to 10. At the return counter: you find quick, simple and customer-oriented solutions, in accordance with our internal guidelines.

In the box: every day you show that an excellent service can be both quick and warm. You take leave of our clients so that they want to come back, always with a smile.

You advise clients and monitor their specific requests in our computer system.

Maintenance interventions and after-sales service: you carry out urgent interventions directly at the home of our customers (delivery, assembly, expertise) and guarantee a service of the highest quality.

Does it look like you?

If you recognize yourself in this description and want to help improve the daily lives of our clients, then join our team.

We look forward to receiving your application!

Do you think this job fits you?

• We noted above that we want our employees to feel good at work.
• And it also goes through a simple thank you!
• Our benefits
• 28 days of holiday (based on a 100 % participation rate)
• 8 weeks paid parental leave for fathers
• 20 weeks paid parental leave for mothers
• Very attractive social benefits
• 15% discount on your purchases at all IKEA stores
• If you use public transport, we support between 70% and 100% of your subscription
• Free parking spaces
• Unlimited access to LinkedIn Learning platform
• Healthy and affordable meals at the cafeteria (CHF 4.50 for menus with meat and CHF 3.50 for vegetarian dishes)
• Bonus payment to all employees

Development At IKEA, there are many possibilities of evolution for you. We encourage our employees to discover new responsibilities, change positions or even continue their international career.

• Thank you for submitting your complete application online. Please note that applications sent by e-mail or mail cannot be taken into account.
• Here we go!
• That's a lot of information. Now we'd be happy to learn more about you.
• So just click on "Apply Now" and start!

We review applications as they are received and close the recruitment process as soon as we find the right person. We therefore encourage that we apply as soon as possible.