Customer Service Specialist - Riri Zippers — Oerlikon
- Location
- Mendrisio, TI
- Contract
- full-time
- Posted
- 55 days ago
Role overview
Customer Service Specialist Riri Zippers W/M
We are currently looking for new talent to strengthen our team at our MENDRISIO site!
- Customer Service Specialist Riri Zippers W/M
- We are currently looking for new talent to strengthen our team at our MENDRISIO site!
- Your Responsibilities:
- Responsible for order management from sales order entry to delivery and invoice dispatch
- Commercial education
- 5 years’ experience in customer service within an international company is highly recommended
Main responsibilities
- Your Responsibilities:
- Responsible for order management from sales order entry to delivery and invoice dispatch
- Handle customer enquiries (pricing, stock availability, delays, short shipments, etc.) and specific customer requests
- Manage customer claims such as picking errors, damaged goods or pricing discrepancies
- Daily contact with the production department concerning the production and delivery timeline information
- Daily contact with the R&D department concerning the Product Customization
- Daily contact with the Quality department concerning damaged goods claims
- Coordination of deliveries in collaboration with the logistics department
Key requirements
- Commercial education
- 5 years’ experience in customer service within an international company is highly recommended
- Experience in the Fashion/Luxury Customer service dpt. is a plus
Company and context
- Excellent communication and organizational skills Strong customer orientated personality
- Fluent in both French and English is mandatory German knowledge is considered a plus Knowledge of AS400 and SAP is preferred About Oerlikon
- Oerlikon is a global leader in surface technologies and advanced materials.
- With a unique portfolio spanning surface engineering, high‑performance materials, coating equipment and components, we make products better by enhancing performance, efficiency and sustainability.
- Oerlikon serves a wide range of industries, including aerospace, automotive, energy, medical, luxury, semiconductors and tooling.
- Head‑quartered in Pfäffikon, Switzerland, Oerlikon operates in 38 countries with approximately 9,500 employees, achieving sales of CHF 1.6 billion in 2024.
- We offer a wide variety of job profiles in a dynamic, supportive environment where people are empowered to grow and reach their full potential - guided by our core values of integrity, team spirit, excellence and innovation. About Oerlikon Luxury
- Oerlikon Luxury specializes in producing accessories for the high-end fashion industry.
- It comprises two brands: Oerlikon Riri, which produces branded Riri and Cobrax zippers and buttons respectively; and Oerlikon Fineparts, which offers metal components, fashion jewellery and surface treatments.
- Oerlikon Luxury is headquartered in Mendrisio, Switzerland, counts 1100 employees at 11 sites located in Italy, Switzerland, France and Portugal as well as sales offices in New York, Paris and Shanghai. Follow Oerlikon: LinkedIn | Instagram | YouTube
Additional details
- Customer Service Specialist
- Excellent communication and organizational skills Strong customer orientated personality
- Fluent in both French and English is mandatory German knowledge is considered a plus Knowledge of AS400 and SAP is preferred
- We offer a wide variety of job profiles in a dynamic, supportive environment where people are empowered to grow and reach their full potential - guided by our core values of integrity, team spirit, excellence and innovation. About Oerlikon Luxury
- Oerlikon Luxury is headquartered in Mendrisio, Switzerland, counts 1100 employees at 11 sites located in Italy, Switzerland, France and Portugal as well as sales offices in New York, Paris and Shanghai. LinkedIn | Instagram | YouTube
Notes and original content
- Riri Zippers W/M
- Your Profile:
- Excellent communication and organizational skills
- Strong customer orientated personality
- Fluent in both French and English is mandatory
- German knowledge is considered a plus
- Knowledge of AS400 and SAP is preferred
- About Oerlikon
- We offer a wide variety of job profiles in a dynamic, supportive environment where people are empowered to grow and reach their full potential - guided by our core values of integrity, team spirit, excellence and innovation.
- About Oerlikon Luxury
Questions about this listing
What salary does Oerlikon offer for this role?
Oerlikon lists CHF 49'500 - 75'000 gross per year for this position in Mendrisio, TI. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Oerlikon offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Oerlikon during the application process, since these details can vary by role even within the same contract category.
Do I need the G permit to apply for this role in Ticino as an Italian cross-border worker?
Yes, if you are resident in Italy within the 20 km border zone. The Swiss employer files the G-permit application at the Ticino cantonal migration office after the contract is signed — first issuance takes 2-6 weeks, then automatic yearly renewal for as long as the employment continues. Weekly return to your Italian home is required to keep the status.
How do I apply for this position at Oerlikon?
Use the "Apply now" button on this page — it links directly to Oerlikon's original listing at careers.oerlikon.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
