Customer Care Trainer/Quality Assurance — Roche
- Location
- Fully
- Contract
- full-time
- Posted
- Yesterday
Role overview
At Roche you can show up as yourself, embraced for the unique qualities you bring.
Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come.
- At Roche you can show up as yourself, embraced for the unique qualities you bring.
- Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
Company and context
- ● Information Flow: Ensure all relevant information (e.g., product launches, quality notifications) is delivered and communicated to the organization in a timely manner.
- ● Knowledge Management: Maintain and further develop the customer services
- knowledge database in partnership with local and global colleagues.
- ● Training Coordination: Act as the recipient of “Train the Trainer” instruction and coordinate the rollout of training for internal and external team members.
- ● Onboarding & Side-by-Sides: Coordinate and deliver training for new advisors, including classroom sessions and side-by-side (buddy-up) training/monitoring.
- ● External Partner Certification: Responsible for Train the Trainer for external partners, including the formal certification of external trainers to ensure they are fully qualified and compliant with all Roche service quality requirements.
- ● Content Maintenance: Create, review, and maintain training content and documentation for job-oriented training. Key Skills and Experience
- ● Associate Degree with at least 2 years’ industry-related experience.
- ● Specialized in-depth knowledge and experience in call center operations
- ● Good understanding of knowledge management solutions and the specific requirements of a multiskilled, matrix organized contact center.
Additional details
- Join Roche, where every voice matters.
- While maintaining awareness of the regulated environment, the focus is on driving continuous improvement in advisor performance, soft skills, and documentation accuracy. Key Accountabilities
- ● Content Maintenance: Create, review, and maintain training content and documentation for job-oriented training. Key Skills and Experience
- ● Fluent spoken and written English. A healthier future drives us to innovate.
Notes and original content
- The Position
- While maintaining awareness of the regulated environment, the focus is on driving continuous improvement in advisor performance, soft skills, and documentation accuracy.
- Key Accountabilities
- ● Content Maintenance: Create, review, and maintain training content and documentation for job-oriented training.
- Key Skills and Experience
- ● Fluent spoken and written English.
- Who we are
- A healthier future drives us to innovate.
Questions about this listing
What salary does Roche offer for this role?
Roche lists CHF 62'000 - 94'000 gross per year for this position in Fully. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Roche offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Roche during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Valais?
EU/EFTA residents living in the border zone of the country adjoining Canton Valais can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Valais's cantonal migration office or with HR during the application.
How do I apply for this position at Roche?
Use the "Apply now" button on this page — it links directly to Roche's original listing at roche.wd3.myworkdayjobs.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
