Kundenbegleiter (m/w/d) 60 - 100% — Matterhorn Gotthard Bahn

Full description

Your drive The heart of BVZ Holding is the railway company Matterhorn Gotthard Bahn and the international top brands Gornergrat Bahn and Glacier Express. Passionate and qualified employees form the basis of our success. Every day, around 700 employees are committed to offering our guests a first-class experience. We live diversity and have one thing in common: Emotions are our drive. What is your drive?

For our location in Andermatt we are looking for a flexible and motivated personality for the function as customer companion:in. Training starts on 1 November 2026. Your field of activity

• You will advise and support our national and international customers on the regional trains on the entire network of the Matterhorn Gotthard railway between Zermatt and Disentis
• You are a travel companion, host and central contact for our discerning customers on the premium product „Glacier Express
• You take on driving and commercial tasks in the train company and ensure a high level of travel comfort for our guests
• You actively advise and sell attractive additional offers on the trains of the Matterhorn Gotthard Bahn
• On the train you ensure with your excellent customer service that our guests like and often travel by train

Your profile

• Completed basic training in services / sales / tourism or gastronomy
• You have a strong customer orientation and appreciate the direct and personal contact with our guests
• You speak fluent German and have good English skills, other foreign language skills are an advantage
• You see irregular working hours and weekend assignments as an opportunity for flexible leisure activities
• Comprehensive internal training at full wage and thus also ideal for lateral entrants

Your advantages

• Family business culture
• Varied and interesting activity
• Irregular working hours as an opportunity for flexible leisure
• GA and other attractive benefits for you and your whole family