the social intervention manager, between 80% and 100%, at the Sociality Division — Città di Lugano

Role overview

the social intervention manager, between 80% and 100%, at the Sociality Division

City of Lugano — public competition in Lugano (TI), Switzerland.

Compliance with the following conditions

• Requirements of general order those provided for by ROCCL and in particular: - unexceptionable conduct; - psychophysical fitness to function.
• Special requirements
• adequate higher education in administrative and commercial or social fields. Applicants may also be eligible for lower training, provided they have proven multiannual specific professional experience that demonstrates suitability for the position;
• proven professional experience in terms of function;
• aptitude for the management of activities and staff;
• knowledge of the social benefits existing on the territory, with particular attention to LAPS performance and those related to the Swiss social system or commitment to acquire it;
• knowledge of standards, directives, provisions and reference laws for the field of employment or commitment to acquire it;
• strong organizational, planning, control, analysis and decision-making;
• ability to make decisions independently, even in complex situations;
• ability to listen, to interpersonal communication and to mediate;
• discretion, touch and firmness in performing the function, even in delicate situations;
• predisposition to the management of difficult users;
• correctness and sense of responsibility;
• orientation to quality, spirit of innovation, reliability;
• flexibility, spirit of initiative and ability to adapt;
• attitude to both independent work and group;
• ability to write and synthesis tools; 2 They constitute preferential title:
• professional experience in the specific field;
• experience in management roles;
• knowledge of a second language between German and/or French and/or English. On the basis of the objectives, priorities defined by the superiors and regulatory provisions in force, organizes, conducts and coordinates the activities of the Social Intervention, participating in the same. It guarantees the development and quality of the office's performance, plans and checks the implementation of the activities and ensures the proper functioning of the service through the monitoring of procedures and the correct application of the regulations. In particular:
• manages, supports and motivates employees, promoting professional development, enhancing skills and ensuring the evaluation process;
• ensures the planning, organization and coordination of activities in the LAPS and the Regulation on municipal performance in the social field, ensuring the consistency, quality and compliance of legal and organizational provisions;
• defines, develops and monitors uniform control tools and indicators, developing statistics and analysis to support management and improvement
• manages particularly complex or sensitive cases and, if necessary, intervenes operationally in support of employees;
• guarantees contacts and collaboration with the bodies and services involved in the social performance system (in particular in the LAPS), promoting coordination and operational integration;
• offers specialist advice in its competence;
• provides its professional updating and plans that of employees together with superiors and the Human Resource Division. In addition:
• other work assignments compatible with its function and its skills can be given. Yearly wages (basis of 100%, thirteenth monthly and salary scale updated at 01.01.2026). band XIII (reference function: office leaders), classes 14-15-16 class 14: min CHF 82'509.45 / max CHF 97'361.10 class 15: min CHF 87'072.45 / max CHF 102'745.50 class 16: min CHF 93'074.15 / max CHF 109'827.40 Comments: Within the scope of the above-mentioned remuneration, the City Hall may recognize the activity carried out previously, if conforming to this Chapter, assigning one or more year of service pursuant to Article 39 cpv. 1 ROCCL. 3 The Municipal Administration offers the possibility of increasing professional skills and knowledge through internal and external training measures. Applicants must be submitted electronically via the Lugano City online desk (https://egov.lugano.ch/). The City Hall cannot, in any case, consider applications and attachments transmitted through other channels (paper, email, fax, etc.). The Human Resources Division remains courteous (t. +41 58 866 70 32) of those who do not have a device (PC, tablet, smartphone, etc.) through which to apply. The offers, accompanied by the following acts:. presentation letter. curriculum vitae. Recent photography. Certificates of study and work must be sent via the online desk by midnight on Monday, 8 June 2026 In addition to the documents to be attached to the online application, in a second time may be required to present the extract of the judicial box for private individuals (if necessary also the extract of the specific judicial box for private individuals) and the extract of the execution register. MUNICIPIO res. mun. 13.05.2026

Location: Via Nizzola 5, 6900 Lugano, TI, Switzerland