Team Assistant Concierge and Guest Services (m/w/d)
Role overview
Team Assistant Concierge and Guest Services (m/w/d) — Kulm Hotel St. Moritz, St. Moritz (Engadin, Graubünden). Pensum: 100%. Vertrag: 10-Monats-Stelle / 10-month contract. Stellenantritt: 2026-06-01.
## This is what you move with us Handling Guest Inquiries: You respond to written and telephone inquiries in a professional and service-oriented manner, working in close coordination with the Concierge Team. Administrative Support: You assist the Concierge Team in daily operations by reliably managing administrative tasks and scheduling. Data Management & Documentation: You maintain guest information and internal overviews, ensuring accurate and well-organized documentation of relevant data. Process Optimization: You identify opportunities to streamline workflows and implement minor automation solutions using tools such as Power Automate or Zapier. Backoffice Coordination: You keep track of tasks, deadlines, and internal communication, ensuring a smooth flow of information within the team. Quality Assurance: You help monitor the tools and systems in use and contribute ideas for improving the overall guest service offering.
## This is you A structured, self-reliant work style with a strong sense of quality, discretion, and reliability. Excellent verbal and written communication skills in German and English – any additional language, especially Italian, is a plus. A passion for organization, strong digital skills, and confident use of MS Office applications. A service-driven mindset: you see yourself as a supportive team member working behind the scenes – and you know that outstanding guest experiences are built on an excellent back office.
Description
Team Assistant Concierge and Guest Services (m/w/d) — Kulm Hotel St. Moritz, St. Moritz (Engadin, Graubünden). Pensum: 100%. Vertrag: 10-Monats-Stelle / 10-month contract. Stellenantritt: 2026-06-01.
## This is what you move with us Handling Guest Inquiries: You respond to written and telephone inquiries in a professional and service-oriented manner, working in close coordination with the Concierge Team. Administrative Support: You assist the Concierge Team in daily operations by reliably managing administrative tasks and scheduling. Data Management & Documentation: You maintain guest information and internal overviews, ensuring accurate and well-organized documentation of relevant data. Process Optimization: You identify opportunities to streamline workflows and implement minor automation solutions using tools such as Power Automate or Zapier. Backoffice Coordination: You keep track of tasks, deadlines, and internal communication, ensuring a smooth flow of information within the team. Quality Assurance: You help monitor the tools and systems in use and contribute ideas for improving the overall guest service offering.
## This is you A structured, self-reliant work style with a strong sense of quality, discretion, and reliability. Excellent verbal and written communication skills in German and English – any additional language, especially Italian, is a plus. A passion for organization, strong digital skills, and confident use of MS Office applications. A service-driven mindset: you see yourself as a supportive team member working behind the scenes – and you know that outstanding guest experiences are built on an excellent back office.